EMR - Commercial Kitchen Service, Parts, and Installation
Brick, Baltimore, MD

EMR - Commercial Kitchen Service, Parts, and Installation Reviews

3.2 stars based on 22 reviews

Featured Comments:

• K

  Kimon Kanellakis

  1.0

  Drove my Toaster to this company on a Thursday seeing if it could be fixed by the weekend. They seemed confident they could. Fast forward 10 days, they still had my toaster and quoted me almost the cost of a brand new toaster for 2 heating elements that were out. I asked if my $180 deposit I put down would go towards the cost of repair and they said ‘no’. Why call it a deposit then? Overall terrible experience dealing with 2 rude employees. Beware other restaurant owners

• J

  Jim Thompson

  4.0

  We unfortunately had a poor experience with a technician that resulted in inflated invoices/repeated return trips to resolve an issue. Once the owner of the company was made aware, we received a phone call from her apologizing for the trouble, forgiving much of the cost, and making the best of a bad situation. It's difficult to manage the day to day behaviors of dozens of employees and her effort to own the problem was admirable and rare.

• J

  John Reusing

  1.0

  Tried to get a warranty repair for a 1 week old deep fryer and was given the run around. The receipt I have with the date and fryer listed wasn't good enough even after several calls and emails. They were happy to charge me full price for the service call instead. Most of the time I wasted on the phone with this company was them listing the prices for the various things I would be charged. The next company I called had a tech here within the hour and it was 100% covered.

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