Elite Heating & Air Conditioning
KY-146, Crestwood, KY

Elite Heating & Air Conditioning Reviews

3.2 stars based on 11 reviews

Featured Comments:

• J

  James Higdon

  1.0

  The only reason I’m giving them one star is because zero isn’t an option. My thermostat went out, and I called them because the old Middletown Heating & Cooling sticker was on the unit I inherited when I bought the home. Their sales guy came out immediately and explained that even though my furnace was on the verge of failure, I had to replace the ENTIRE unit - AC and all - because my 9-year old carrier system is just so technical and sensitive that it simply cannot integrate with a new furnace without a total replacement. Conveniently, he was able to offer a $12,600 line of credit. I filled out the requisite information for PRE-approval, never committing to the project. It took two phone calls and one fifteen minute second opinion from a local competitor, which saved me $6,000. Here’s where it gets almost criminal: I receive a credit card in the mail for that $12,600 line of credit. NOT a soft inquiry, but an actual credit card with my name and account on it. I reach out to the “Elite” salesman who says, “Oh, don’t do anything with the card, and it will expire after 72 hours.” The creditor (Wells Fargo) calls to ensure that I actually received the service. I had not, and although Elite first charged and then took off the charge, the line of credit would have otherwise remained open. This Elite company is anything but. Please exercise extreme caution, and be patient while you find a second opinion. They clearly count on people not having the time or know-how to fully vet this major financial decision.

• B

  Bart Layne

  1.0

  Had new heating and air conditioning units installed on 11/7/19. Units were supposed to come with an Alexa device & Ring doorbell. Still haven’t received the devices. I call every couple of months to see what the status is. Aaron told me they would purchase the items themselves if they had to (unit manufacturer was supposed to). We did the contract with Elite, not the manufacturer. AC went out this summer. Elite came and “repaired” it. Went out again the next day. They came and applied the proper fix a day later. Came for fall maintenance a little over a week ago. Technician didn’t wear a mask or put covers over his shoes. Tracked grass through the house. As I was vacuuming he asked why I was doing so, the house was spotless. It was until he came in. He completes his job and tells me that we need either a $950 or $650 ionizer unit because mold was starting to form in the air handler. He said he smelled it right away when he opened the unit up. He said he cleaned it all up. Why didn’t he show me prior to cleaning it?!? Something smells, alright!

• T

  Ty Raver

  5.0

  Elite has installed the HVAC in three homes that I have built and has always been one of the easiest subcontractors to work with. I recently had an warranty issue on my latest, and it was taken care of immediately. Already a repeat customer and would use again without hesitation.

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