Elite Air & Heat, LLC
Gallant, Rock Hill, SC

Elite Air & Heat, LLC Reviews

4.9 stars based on 488 reviews

Featured Comments:

• M

  Matthew Dana

  5.0

  We had a great experience with Elite Air & Heat from beginning to end. I spoke with Rob on the phone about our problems and he spent good quality time talking with me to understand what we needed. He was genuinely concerned since we didn't have heat and it was going to be cold. He came out as soon as he could and gave us a quote to have our whole system replaced. The quote was very fairly priced (and less than 3 other quotes we received) and he ensured all of my questions were answered. The install guys, Trey and Noah, were great as well. They were respectful and courteous to my wife and I, as well as our home. They cleaned up after themselves and worked as quietly as they could while I was working in the other room. They were quick and efficient with the install and made sure we had no questions before they left. I am no expert on HVAC installs so only time will tell, but they appear to have done a good job. If there are any issues (which I don't foresee), I have no doubt they will make it right. I will not hesitate to call Elite for any and all Air/Heat needs in the future, and will make sure to recommend them.

• J

  John Genus

  5.0

  Our 25 year old heater was experiencing major issues (starting in 2020 and 2021). We called Elite and Shawn inspected our unit (the furnace jets and heat exchanger were gone). We asked a lot of questions and received a full understanding on what our options were and next steps. Within a few hours, he came back with several heating and AC choices depending on cost/quality. In 1 hour, he informed us that units we chose were available nearby and they would send an install team the next day. It took about 7 hours for basically 2 guys to remove the old units (heat was under house in a tight crawl space) and install the new ones. One of the installers basically stayed under the house all day while Steven worked outside and assisted his brother under the house when needed. I asked questions during this time and watched them perform their work. They took extra care to make sure things were right and working properly before leaving. Even the owner came and stopped to check on the work and talk to us inside. Then shawn came the next day to exchange a new thermostat and do some final repairs on our old vent lines. Since 1 line was torn during work (they are old and worn to say the least), Shawn came back another day to fix that last line with better wrapping material. During the whole process, I received texts, phone calls and emails to alert me every step of the way. So far, the heater has performed fine for several days. The thermostat was a nice upgrade too from our original Hg one. Time will tell to the durability of the Rheem systems but everything was done very well and professional to this point. I would not hesitate calling Elite if you need work done on your home.

• M

  Melissa Gut

  5.0

  From the first call, Elite Air and Heat has been very responsive and accommodating to get someone to our house to service existing HVAC units. Our technician was on time and very professional We were not only presented with options for an older unit, but educated along the way. Our entire experience has been wonderful and we look forward to having Elite Air and Heat take care of our heating and air conditioning units throughout the seasons.

More reviews (7)