Elgin Air Conditioning & Heating
FM3000, Elgin, TX

Elgin Air Conditioning & Heating Reviews

4.9 stars based on 13 reviews

Featured Comments:

• H

  Her

  5.0

  I can't say enough great things! I called on a Friday afternoon, received their voicemail. Left a message. They returned my call in maybe 5 minutes max! Were at my house in 10 max! Gone in 15 max! And my AC is working beautifully again and cost less than $100, for my particular issue. Extremely friendly and outgoing. I will never call anyone else.

• L

  Lorraine Socia

  5.0

  The folks here are just AWESOME!! I would highly recommend them for your HVAC needs

• J

  Janene Roch

  3.0

  Until recently, Elgin AC was always the people I would call if something was wrong with my AC because they almost always sent someone the same day and they have almost always fixed whatever was wrong (including installing a new unit when my old one caught fire). If you want prompt service, I would recommend. I didn’t give them 5 stars for a few reasons: 1) They don’t respond well when you aren’t satisfied. They asked me to find a new service provider when my review wasn’t good. They never contacted me about the review or tried to address my concerns when I tried to contact them about them, simply stated, 7 months after my review was posted, “In the future, please contact another service provider. We prefer to work with people appreciative of our work.” 2) Sometimes they are a little slow invoicing (one call may result in an invoice within the week; other times it may be two or three months before you get an invoice). 3) They always charge a $95 service charge regardless of the reason for the call or how long it took. For instance, one weekday I noticed my AC making a lot of noise. Left a message and guy calls me back a bit later. I describe it to him, he says he thinks he knows what the problem is and is in the neighborhood, so he’ll swing by. Sure enough, less than 15 minutes later, he pulls in. He walks to my unit, and takes off the cover. I walk into living room to redirect my dogs and when I come back, he’s putting the cover back on and says it’s fixed. He holds up a small leaf and says it got caught in the blower (or motor or something). Says it happens all the time. He left within 10 minutes of arrival. And a few weeks later I got a bill for $95.00.

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