Elements Heating and Cooling
Pine, Burlington, WI

Elements Heating and Cooling Reviews

4.3 stars based on 6 reviews

Featured Comments:

• r

  rwirthiii0626

  5.0

  These guys responded immediately to my calls, and within hours my house was nice and cool again. No gimmicks, they didn't overcharge me, and the quote for a new furnace is the lowest I've had(4 so far). 12 year warranty has me sold! Keeping them on speed dial.

• J

  Jane Audette

  1.0

  This company was my fav. For several years they cleaned my furnace every year. I started with them when I had a coupon. Never seemed to matter to them that I was in Milwaukee. Made an appointment for 4:30 pm today. Knew I had to pay overtime as their last call is at 4:00pm. I was fine with it. Got a call at 3:50 at work. They are at my house. Where was I? I said my appt is at 4:30pm. Was told it couldn't be. They said they would wait for me. Got home, no one there. Find a message that they had an emergency call so they left (I WAS GOING TO PAY THE EMERGENCY RATE!). Then he says we should find someone else because we are too far away!

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  Response from the owner

  Jane, I sincerely apologize for your perceived bad experience, but I'd like to explain. Sometimes people are unaware of others' obligations. You are 1 hour and 20 minutes from Burlington and this puts you way outside of our coverage area. I don't even know how or why you ever contacted us to begin with, but I was in Franklin for an appointment at 2pm, so the office tried to accommodate you by scheduling you as the last call of the day. This can be anywhere from 3-4pm typically. We did make an effort to work with you, by arriving at 3:30 and waited 45 minutes, but sometimes things need to be rescheduled or modified to work around extraneous issues. We were not trying to upset you, nor did we want to leave without performing the furnace tune up, but you had not called back, so we left. I did not tell you at the time my actual reason for leaving, because my personal business is none of your business, but I needed to be back in Burlington to pick up my disabled child from her caretaker by no later than 5:30pm. As I suggested on the phone, please find a local company that can better take care of your needs. I don't think I deserve you posting bad reviews on every website you can find is warranted and perhaps a little obsessive. Do not contact our company anymore.

• T

  Tim Christman

  5.0

  Had an excellent experience with this company. Air conditioner stopped working and they came the next morning to fix it. Even came back to make sure it was still working. Great customer service and even better prices. A must hire!

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  Response from the owner

  Thanks Tim. Sorry for the late reply, somehow our Google account wasn't connected. We love referrals.

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