El Paso Climate Solutions LLC
Lomaland, El Paso, TX

El Paso Climate Solutions LLC Reviews

3.7 stars based on 21 reviews

Featured Comments:

• M

  MARIA

  1.0

  These guys installed at my parents home and we thought they were doing work professionally. Turns out the solar company hired them so they didn’t write out a contract. Aside from a fire hazard the correct ton air conditioner was not installed they installed it in one day and no one ever heard of them again. Didn’t even offer a warranty or his number. I wouldn’t recommend their service at all!!!

• V

  V. Diaz

  1.0

  Beware!!! Worst, worst, worst company ever. Don't hire these people. They don't know how to put systems, my mother's, my aunts and mine don't work . The refrigeration systems stop functioning every other month. When it stops working and you try to call them the owner Alfredo will ignore all calls. I had tried calling several times and he avoided my calls. When this happened I decided to send two other companies (which were VERY professional ) and they mentioned that the system was put incorrectly. I called Alfredo several times for weeks and he nevered answered until I messaged him late. When I told him what the other company said, he tried arguing and said he would go. He showed up a couple of days later. I tried to tell him what the others mention, he said he didn't care what anyone said that their opinions were wrong and he argued with me. Then he looked at the system and said that a part needed to be replaced. 3 weeks later and he hasn't gone to fix it. We have called and called and still no answer.

• C

  Chad

  1.0

  Jorge provided an estimate to replace duct work. We agreed the work would be scheduled for a Tuesday. We called him on Tuesday and he claimed a piece of equipment was down and he would need to reschedule the work until Saturday. We contacted him on Saturday and he claimed a family member was sick and he wasn't able to do the work. He agreed to schedule the work on Monday. We texted and called him several times. He finally returned a text close to noon. He said he was on his way. He showed up to tell us he would not be able to do the work. He said we could either wait or go with someone else. He didn't have the courtesy to contact us the couple of times he cancelled. We had to reach out to him and we brought it to his attention, he simply replied by stating he had a lot of work. We went one week without air conditioning because we had agreed we would have the ceiling down for him. Extremely disappointed by the manner in which Jorge treated us and do not plan to do business with Climate Solutions ever! In response to the owners below comments I will say that a price was never negotiated. He gave us a price and we agreed to it and we never asked him to change that price. He says we wanted a lower price but that is false. He gave us a good price but never came through. Price had nothing to do with why he avoided our calls and texts and put us off for a week.

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  Response from the owner

  Client was told that we couldn't do the work because of the cost. The client wanted to a price that was way under standard market price. We advise to him to look elsewhere for the installation due to the price that they wanted to pay.

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