Ed's Heating Cooling Plumbing Electric
Gibson, Tipp City, OH

Ed's Heating Cooling Plumbing Electric Reviews

4.4 stars based on 101 reviews

Featured Comments:

• J

  Jaimee Rupard

  5.0

  Originally, Blake came out to look at our leaky sewage pipe. Ultimately, it had to be repaired, as well as replacing our water heater and removing an old, inactive gas line. The following week, Duane came out and did the job. When I say top notch, I mean it! Very professional, caring and detailed. During our job, he saw our duct for the water heater (gas) was not sealed and completely corroded. Meaning some carbon monoxide had to be leaking out into our basement. He replaced this pipe and we are just extremely happy with the service! Wonderful customer service, we will definitely use Ed's again for any future needs! Very professional and you could tell both Blake and Duane care about their customers!

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  Response from the owner

  Thanks Jaimee, we appreciate you and your kind words!

• S

  Sandy M

  5.0

  Our furnace had gone out, we called Ed’s mid afternoon and they had a technician out by 5:00 pm. Due to different problems the technician Charlie ended up making numerous trips to fix the problems. We have been very pleased with the service that we received. Charlie thank you for all your help with getting our furnace running. Highly recommend this company.

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  Response from the owner

  Thank you so much for sharing your appreciation. We’re glad that you are happy 😃

• c

  charles waddle

  1.0

  Back in July we had Ed’s come and give us an estimate on new heating and air units with full installation, and new 200amp service with new wiring and misc. electrical. They were prompt with the quote and prompt with the heating and air install manager coming out to put a game plan together. We agreed to the quotes and sent out emails to confirm everything. Still haven’t heard from Shane on electrical and had to call the office and talked to Andy on heating and air. I explained that communication was important to us. Andy said he would stay in contact. I’m a construction manager with a commercial construction company, and I never have seen this bad of communication between a company and customer. I understand the times we are in but communicate that. If Ed’s would of been as prompt as they started we could of got our equipment before next year and probably enjoyed it this winter but that’s not going to happen. Here we are in the last week of October and still no communication, no emails, no work done. Makes me think I’m glad we have not paid any money because if this is how they do business them I’m good. Thanks for wasting valuable time, because we could of had another company already getting our equipment and doing the work.

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  Response from the owner

  I am very sorry that we failed you. Thank you for pointing this out. The supply chain is an issue and how we communicate is one piece that we can control. We are changing the way we update and communicate to make sure we provide reasons to smile instead of frustration. Shane will be in touch with you. Please accept my apologies.

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