Economy Air Conditioning & Heating Inc
Kenyon, Englewood, CO

Economy Air Conditioning & Heating Inc Reviews

3.4 stars based on 17 reviews

Featured Comments:

• M

  MC Lopez

  1.0

  The techs for this company have no idea what they are doing. Both techs we had have lacking education on systems and don't even know how the parts work. We were charged thousands of dollars in labor even though the tech never spent more than an hour and sold "parts" that were never used on the job. The billing department is happy to charge you money regardless of work being finished or satisfaction. I called the manufacturer of our unit and they recommended we report to better business bureau.

• L

  Lala hathaway

  1.0

  Unfortunately, my daughter had a very unprofessional run in with one of the drivers in a van with license plate # X0L539. After my daughter politely asked the driver not sit in his van in front of our home, the driver immediately went on the defensive and began calling her derogatory names and using profanities. We are aware that anyone can park on a public street, we just kindly asked if he would not park in front of our home. There was absolutely no need for this kind of behavior from a man in his 40-50s. She did not harass him and was very polite. Luckily, the entire situation was recorded. The man ended up driving off but driving back in front of the house shortly after. He could've handled the situation much differently for a man his age. We are good friends with the local police so if any more issues should arise, they are aware of the situation. I would definitely not recommend using their services if this is what represents their company. Update: Yes as stated in the email, we kindly asked him to move forward. Reason being is we had a couple of tow trucks that were arriving shortly and didn't want him to be in the middle of it. He could've moved forward. But instead he decided to use derogatory language towards a young woman. I'm all about safety but if someone politely asks something, as a grown man you do not need to do all of that. Apparently it appears this company supports that kind of behavior. Do no work with these "men".

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  Response from the owner

  Dear Lala, Thanks for sharing your feedback. We are sorry for the inconvenience, but we do require our drivers to pull over if they need to use the phone for safety reasons. This explains why he was sitting in his van across the street from your house. Due to no shoulder or parking on the frontage road, this was the safest place for him at the time while he finished his call. We strive to have our technicians act in the most professional manner at all times, and would like to prevent any issues moving forward. Please send a copy of the recording to [email protected] for training and/or disciplinary reasons as well as any further comments, concerns, or suggestions you wish to share.

• J

  Joanne North

  5.0

  This is one of the best companies I have ever worked for. They not only care about the employees they care about their customers. They strive to do their best. Unfortunately not every employee is going to get along with the bosses or the owner so please do not believe bad reviews when they have been left by fired technicians. Fired being the key word!

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  Response from the owner

  Dear Joanne, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. Our staff will definitely be happy to read what you wrote, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

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