Economy Air Conditioning & Heating
Lamar, Paris, TX

Economy Air Conditioning & Heating Reviews

4.2 stars based on 39 reviews

Featured Comments:

• B

  Brandi Leber

  5.0

  Called yesterday and they installer was at my house first thing this morning. Dana, the office manager was so kind and professional. She went above and beyond to trouble shoot the problem to get us through the night. The installer waited around 30 minutes extra to make sure the air was coming out of the house at a certain temp. We will eventually get a new unit and will 100% use Economy.

• A

  Aaron K. Swafford

  5.0

  I was referred to them by another customer, so my wife left them a voicemail after hours. We were blown away when they called us AFTER HOURS to find out what was going on and to schedule us for a service call the next day. The next day, Mike and his team came out and quickly identified the problem and explained everything thoroughly to me. They had to order the part I needed and I was even more blown away when they came ON THE WEEKEND to install it!!! Economy Air saved me A LOT of money and went above and beyond to get me and my family taken care of! HIGHLY RECOMMEND!!!!!!!

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  Response from the owner

  Thank you for being a great customer!!

• D

  Dareatha Rhyne

  1.0

  Beware of this company! Our heater and A/C went out last October. We called our home warranty company (AHS) and Economy was sent out. They said it could not be repaired, so insurance company agreed to replace. Economy gave us a quote for over $1100 out of pocket to cover everything they said the insurance company didn't cover. Mind you, we had a $100 deductible. We paid the over $1100 out of pocket to have the job done. Fast forward to April and need to turn on A/C, A/C does not work. Outside unit breaker not even on. We turned on breaker and wouldn't cool. Called Economy, said only 90 day warranty and would have to call home warranty company. After a week and 3 phone calls the very rude owner finally sends out her tech who says as soon as he gets to the house, "I remember this job and we never turned the A/C on, it needs a condensation pump. We had to order one". Tech did not have a pump with him. Owner and tech agreed it was an unfinished job to us, but then the owner lied to home warranty company and told them they had completed the job. Instead of apologizing for the job not being done and fixing it, she chooses to be rude, lie and try to get more money out of our home warranty company. No thank you!

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  Response from the owner

  I am sorry for your bad experience. I am sorry that you don't understand how Home Warranty works, (not home insurance) they handle the labor warranty so after 90 days or even 2 days you must call them for they warranty the work. They purchase the equipment not us. We just install. So as far as you getting mad at our company cause you had to pay out of pocket, your complaint would be with your home warranty company. We give the pricing for the work and they only cover a certain amount per your contract and the rest comes out of your pocket. You got a $5,000 system for $1,100.00. I see no complaint there. As far as the A/C not working. That had nothing to do with an install in the winter time. So before you put a complaint on a company that you did not hire. make sure you know what you are talking about before you try and ruin a business. As far as the office getting rude, we told you to contact the home warranty company and you yelled and got ugly with the secretarys.

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