Eclipse Heating and Cooling
Marie, Hermiston, OR

Eclipse Heating and Cooling Reviews

3.2 stars based on 43 reviews

Featured Comments:

• J

  John

  1.0

  Eclipse Heating and Cooling installed a new 95% efficiency York HVAC unit 5/14/2019 for Holly Hollenbeck, the original owner, in the home I currently own. On 5/24/2019 the home was sold to Jack and Carin Jackson. Later, in the fall, the Jackson's began having problems with the gas heat portion of the York unit in that the flame would go out and then not re-ignite. Even though the unit was less than 6 months old, Eclipse charged them $180 to "fix" the unit, which turned out was not fixed! I purchased the home in 8/28/2020 and did not use the gas furnace until November, when the furnace intermittently would not re-ignite after going out. I called Eclipse to come out and check the unit when it completely went out in December. They sent Daniel out, their senior technician, that had 9 months experience at the time. He checked everything, somehow got it restarted but could find nothing wrong, and charged me $145.00. December 24th it went out again and would not restart. He diagnosed a control board. York would supply the board but I had to cough up $300 for "labor". I did not believe it was the control board and hired a technician, on my own dime, with 20 years experience. He found that the flue pressure switches were bad and replaced them. I mentioned that the exhaust stack had no termination like the only other 95% efficiency furnace in the neighborhood and suggested I put a double 90 on the bare flue opening. This is what finally fixed the furnace. Eclipse had done a faulty installation by not terminating the exhaust pipe properly, which allowed our notorious high winds, at times, to apply excess pressure to the pressure switches causing them to fail and the furnace to be shut off! I went through considerable expense, frustration, and no heat during freezing weather because of Eclipse's incompetence and negligence. They advertise no charge if they don't fix your hvac. They would not even refund my service charge let alone the expense of having to hire another experienced technician to actually fix my unit. Incidentally, they did not seal the seams on the air handler allowing conditioned air to escape in my garage. In my opinion, these people are incompetent, unethical and should not even be allowed to continue in business. You have been warned!

• J

  Jessica McKay

  1.0

  I had an appointment scheduled for them to come check out my unit. After waiting 2.5 hours for no one to show up, I called the company. They then informed me that they did not have me on the schedule. I explained to them that someone had called me two days before to schedule, and was told that they would be there between a 2 hour window. They told me they had contacted their manager, and I would be contacted shortly. It has now been 3 days, and I have yet to hear from them. Absolutely will not try to use them again!

• C

  Christine Meyers

  1.0

  We purchased a very expensive new unit. They didn’t install it correctly. I had to call multiple times. The owner was very rude and of little help. 3 months after the purchase (during a heat advisory) it didn’t work at all. We called for days. Finally had to have a different company come and fix it. Due to being installed wrong we had to get the manufacture involved. Thankfully they were wonderful. I tried again to contact Eclipes and never receive a call back. It was a nightmare.

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