E. M. Sergeant
Michigan, Kalamazoo, MI

E. M. Sergeant Reviews

4.3 stars based on 43 reviews

Featured Comments:

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  Nancy Looper

  5.0

  Professional, Knowledgeable, Kind! It is my utmost pleasure to give my highest recommendation to E.M. Sergeant for the OUTSTANDING customer service they gave me during a very difficult time. If you use their business, you will get a team of consummate professionals who are professional, knowledgeable, and kind. My furnace stopped working completely. Ed came out and diagnosed a cracked heat exchanger. He explained that I would need a new furnace (mine was very old), and told me about the carbon monoxide risk that resulted. He wasn't prepared to deal with my tears since I wasn't expecting such bad news right before the holidays. Ed was so compassionate and professional, and kept me focused on the best options I had for a replacement. He gave me Heating 101 lessons so that I could make a sound decision on the best option for a new furnace. He also gave me a pep talk that I was human and I didn't need to be embarrassed about the tears. Less than an hour later, Sean stopped by my house to further discuss my options. He gave me several different options and quotes to determine which furnace would be best for me. His correspondence was ultra professional! After getting a few more quotes from other heating companies, it was clear that E. M. Sergeant was my best option. Once I made my decision, Sean sent me the paperwork online to streamline the process and make it quick and easy for my busy teaching schedule. He also mentioned that he would fill out the paperwork for me to get a Consumers rebate for purchasing such an efficient system. The VERY next day, the well seasoned veteran, Bill, installed my new furnace flawlessly. He installed a brand new stage 2 Carrier and a humidifier! I coudn't even tell that he was in my house, because nothing was disturbed. The system was systematically and efficiently installed without issues. They were done before I got home from work. Bill left me a neat pile of the manuals on my counter. He let me know that if I had ANY questions, that he would be available to answer them. There is no doubt that I made the best choice for a heating company. These gentlemen treated me like family. Eventually, I will need a new air conditioning system and I already know that E.M. Sergeant will get my business. I feel safe and secure now that they have installed my new furnace. I am forever grateful for their professional, knowledgeable, and kind service when I was very overwhelmed. Sincerely, Nancy Looper Grateful customer!

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  Sharon Wehling

  5.0

  Excellent service. My furnace went out, another company said it would take 3 weeks to get heat. E.M. Sergeant came out and the next day they drove to Grand Rapids to get me a furnace which they installed the following day just before Thanksgiving. Can't thank them enough for this awesome service.

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  Response from the owner

  Thank you for the review Sharon, and thank you so much for your business! - Pete Woodruff, President

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  Simona Vaughn

  5.0

  Sean and Gene are awesome people to work with, anytime I call they were able to get our clients in of Milestone Senior Service, fast turn around time for service. All work complete and the clients were happy to have their furnace working again or a new one.

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