Dunaway's Heating & Cooling
Constitution, Rhoadesville, VA

Dunaway's Heating & Cooling Reviews

4.7 stars based on 16 reviews

Featured Comments:

• R

  Ronald Meadows

  5.0

  Well to start, from the moment I called Dunaway’s I had excellent suggestions from the company on what unit and why to choose that unit. The owner came out to look at my new construction home and Gave me different options of where to set the unit and what would give the best air flow option and also leave me more space in my home. They installed the duct work and air handler in half a day. Everything looks top quality and the installers did an A+ job. I couldn’t be happier from start to finish. The county inspectors were impressed with how clean everything was installed. I can’t say enough good things about this company. I feel blessed to have them as my hvac company.

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  Response from the owner

  Thank you for your kind review of our company. We appreciate you business!

• J

  Jorge Sanchez

  1.0

  They were sent out by American Home Shield to repair my AC. After 10 visits and 2 months they said the unit needed to be replaced. They scheduled the install and didnt check to make sure they had the right unit. Of course they didnt and had to be rescheduled. the correct unit arrived without a heating coil. they said they would contact AHS to send the coil that it would take 1 week. 1 month later they wont answer their phone, they didnt tell AHS about the heating coil and they reported the job as complete. (Mind you they had to come back after they installed it because they didnt put freon in it) not only are they incompetent they are also dishonest and wont even return a phone call.

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  Response from the owner

  Dear Mr. Sanchez, Dunaway's is currently under new ownership and new management as of August 2021. Customer service is something we take pride in at a high level. I have looked into your review and I cannot find your name or these multiple visits in any customer records to show you were previously serviced by Dunaway's. I welcome a call or email from you to clarify this review. Thank you and have a very blessed day. All the best, David L. Fields [email protected]

• M

  Mark Wimmer

  5.0

  I post this as a proud customer of 20 years and an even prouder life long friend of the Dunaway family. The single Bad review here is fake. Service fees are NOT a minimum $200. No employee is or has ever been working for them while also collecting disability and payment would NEVER be accepted under any name other than that of their Company. These guys are a truly honest and hard working bunch with customer satisfaction ranking high above a dollar. They have been known by myself as well as others to go above and beyond in times of need for their customers. They have made repairs on cold winter nights in emergency situations and gave up many a Saturday or Sunday evening to help a customer in need. Truly outstanding work ethic from a group who puts customer needs first every time. For a job done right with polite and knowledgeable employees; I highly recommend Dunaway's Heating and Cooling every time.

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  Response from the owner

  Hey Mark, I appreciate you defending our reputation of that fake review. We truly care about all of our customers at a very high level. It feels good to know that our customers and friends care about us too!

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