Downing Heating & Air Conditioning
Kerner, San Rafael, CA

Downing Heating & Air Conditioning Reviews

4.3 stars based on 11 reviews

Featured Comments:

• J

  Judy Gale

  5.0

  I've been using Downing for years & have never had a complaint. They check it out ever year. Recently I returned from vacation & found the furnace would not click on. I called them & they came out that same day. The repairman found the problem, had the part in his truck & now my furnace works like a charm! The repairman was perfect. And the furnace is quieter than it used to be. Love their service!

• S

  Sean Connolly

  5.0

  My first google review, but these guys were fantastic and knowledgeable. I HIGHLY RECOMMEND DOWNING!!! Of course, my experience with another heating company that starts with Br*** may be the reason. The other company came out, and within 10 minutes declared my 15 year old furnace needed a new control board and quoted about $2,000 (and of course, tried to upsell me on a new furnace!!! ). First of all, the board is only $315 on the internet, and secondly, Downing came out, saw that my polarity was reversed and fixed my problem within a service window. The Downing technician John was professional, respectful, knowledgeable, and was able to fix the problem quickly. I highly recommend Downing - they're not trying to upsell, just doing a quality job! Thank you!!!!

• L

  Leo Lagaffe

  1.0

  Do not conduct business with Downing Heating Co My 5 years old heating furnace stopped working so I decide to contact a local company. The tech showed up on time. After more than an hour, I decide to check on him. I find the guy waiting for a phone call. He claims that he didn’t know that unit and waited for a call from the manufacturer. (40 mns) After all, he is suppose to be a tech at $165 an hour. Two hours later the news was a valve control (under warranty) had to be change. The part was available in SSF and I offered to drive down to pick it up. Downing co was short on staff (Xmas week) they declined. I ask the service Mgr what will be the coast to reinstall the valve. He mentioned one hour max. Next day, the valve was installed $165 + $110 for freight When I call to complain, I spoke to Sonia, a very unprofessional person, (interrupting all the time) Justifying the coast of the freight due to the fact they didn’t install the furnace. Go figure? I’m still waiting for a requested phone call from Scott the owner

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