Donny's Heating and Air
Woodlane, Tallahassee, FL

Donny's Heating and Air Reviews

3.9 stars based on 34 reviews

Featured Comments:

• J

  Jeremy Scanlon

  5.0

  We have been a customer of Donny’s Heating and air for the last 4 years. We keep them on a maintenance plan and they provide a great preventive service. Recently our AC went out midday. I called to request and have a technician come out and was given. 3 hour block. Within 30 minutes of hanging up, I receive a message my technician was on the way. When he arrived he did not waste anytime and was able to troubleshoot and replace the faulty part within an hour. Customer service and concern was great. I recommend Donny’s to anyone!

• S

  Shawn Grosvenor

  5.0

  Sam came out within an hour of calling for a service request. He knew what he was doing and was able to diagnose the problem quickly. He came prepared so that he could fix our problem on the spot. We've had all kinds of trouble with other companies. This was our first time using Donny's. They will definitely be our first call next time our AC needs repair or maintenance.

• D

  Danielle Miller

  2.0

  I am very disappointed with Donny's Heating and Air. They were able to fix the problem with my system but how the business is run is less than optimal. First, they do not give an appointment time just a day. I was told they never know how long a job will take which is understandable but they should at-least have a range of time. It is hard to just be around the house for an entire day in hopes my appointment will even happen that day. Secondly, the technician came into my home without a mask. I respect that everyone has their own opinions on COVID but if a company is sending technicians into homes they should at least ask the preference of the homeowner. In the end my air is fixed but it seems like a company that know they are selling some important so they do not care at all about their customers. Customer service goes a long way and this company does not seem willing to go the distance.

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  Response from the owner

  At Donny's Heating and Cooling we do respect the homeowner and technician should have asked you if a mask was required and would have put one on if asked. Also glad your air conditioning system is working properly and sorry if your unhappy but with warranty parts we do get reimbursed for cost of the part we are still charged a warranty processing fee that is not reimbursed.At Donny's we do value our customers.

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