Dogtown Heating, Air & Plumbing
Railroad, Paxton, IL

Dogtown Heating, Air & Plumbing Reviews

4.9 stars based on 146 reviews

Featured Comments:

• J

  Jodi Damrath

  5.0

  Our furnace quit working recently and even though it was a Sunday the technician Jordan came right out to look at it. We needed a complete new unit and some ductwork replacement. After the estimate, financing assistance and installation there was also an issue with our propane lines. Jeremy took it upon himself to contact our propane company to arrange the repair because I was at work at the time. I couldn't be happier with the service from this company, they went above and beyond. The new unit works great and they even cleaned up after themselves. I would highly recommend.

  ---

  Response from the owner

  Thanks for the great review! We’re glad we could get you a new hvac system to keep you comfortable. Thanks for your business!

• S

  Sylvia McDermott

  5.0

  Positive: Professionalism, Punctuality, Quality, Responsiveness Three weeks ago Dogtown installed our new HVAC system, the Lennox EL296UHV gas furnace, efficiency rating 96, the Lennox Elite XC20 air conditioner (SEER 20), with an Aprilaire whole-house humidifier and their smart thermostat. Within the first few days following the installation, all of us, my husband, our son, and I all noticed the house seemed more comfortable, with the heat more evenly distributed throughout, even though the thermostat setpoints were the same as our old system. My husband & I decided to replace our old system before it failed. I didn't want the old furnace to die during a polar vortex, when we would need to buy whichever furnace was in stock. We wanted a high-efficiency system for the environment's sake, and a reliable one for our sake. We looked for a company with NATE certified technicians. We gathered three quotes. Two companies were represented by one of the owners, who were experienced installers; Jeremy from Dogtown was one of these. He was able to identify problems with our existing system, and describe the work he would do. (The description of the problems was echoed by the other company's co-owner). Dogtown's estimate was the middle one. The new equipment solved the problems. The installation required 6 hours; one of the workers had predicted 4-6 hours. Jeremy and his employees were knowledgeable (able to answer our questions), professional, and prompt. We would recommend Dogtown for anyone who needs HVAC work. Of course, we haven't used the AC yet, and it will take time to figure out how the new system affects our bill. Our water usage will increase because we included the humidifier, but our home is more comfortable. After we turn on the AC, I plan to update this review.

  ---

  Response from the owner

  Thanks for trusting us with your hvac system. We appreciate your business!

• L

  L K

  5.0

  Great job - came out quickly and provided a fair quote to install a new HVAC system and were able to do the install just a couple days later. Fast and high-quality service!

  ---

  Response from the owner

  Thank you for trusting us to install your new System! We appreciate it!

More reviews (2)