Direct AC
Rock, Riverside, CA

Direct AC Reviews

5 stars based on 223 reviews

Featured Comments:

• M

  Mike Rudnick

  5.0

  Direct AC replaced our furnace and air conditioner this last week. As we were going through the process of getting quotes, Jason and Chris were great to work with. They answered all of our questions both while they were here and after we had time to review the quote. They sent us plenty of information about the products so that we could make an informed decision, but was not attempting to sell us something that we didn't want or need. They really cared about our satisfaction and didn't treat us like just another sale. The schedulers were easy to work with and called to set up the appointments quickly after we decided to go for the replacement A/C and furnace. On the day that we had scheduled, Chris showed up early and got to work immediately. They did a very fast, but very professional looking installation. They didn't leave until all of the equipment was installed and tested, and they had shown us how to maintain each piece of equipment. They cleaned up after themselves before they left, and had it not been for the new equipment, you wouldn't have known they were here. The quote that we were given before the project started is the amount that was billed. It included everything, including all taxes so there were no surprises. Overall, Direct AC was a great company to work with and we would highly recommend them to anyone!

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  Response from the owner

  Wow, Mike! We can’t thank you enough for your kind review of Direct AC's work at your house. We always give our clients options whenever possible. It puts the client in the driver’s seat to choose the best solution to fit their situation. Thanks for sharing the details of your positive experience. It helps other potential customers know what to expect when they choose us. We really appreciate you choosing us to help you and your recommendation!

• A

  Abigail Reyes

  5.0

  Wow Shawn Pace went above and beyond. He was very professional, knowledgeable, and informative. He is a credit to your company and definitely instill confidence in my decision to have your company work in my home. THANK YOU, THANK YOU for the amazing service. I am very grateful for your flexibility, wonderful honest service and A+ quality! I would definitely recommend this company to my friends and family!

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  Response from the owner

  Thank you for the positive words, Abigail! We are happy to hear Shawn was able to provide you with exceptional service, and we will make sure to let him know your kind comments. We always want our customers 100%satisfied with any work being done on their homes, and we are glad Shawn was able to make you feel that way. We look forward to meeting your family and friends!

• V

  Valerie Rodriguez

  5.0

  This was by far the best company to call! I am so impressed with the professionalism and attention to detail they offered. Everything from the customer service, work ethics, high quality of service, and quality of work was on point! Chris Thompson did an excellent job, his professionalism and knowledge gave me comfort and put me at ease, knowing I made the right choice to go with this company, he answered all of my questions and got the job done! Thank you Direct AC for hiring the right people for the job!! I will definitely be recommending this company to friends and family! Happy Holidays!

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  Response from the owner

  Wow – thanks for your kind remarks! We are so happy that Chris impressed you and that you plan to keep doing business with us! We thrive on this type of feedback, so we will be sure to pass this review off to the team. Our goal is to provide excellent customer service and we are ecstatic that we were able to make it happen for you here. Thanks again!

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