DHC Comfort, Inc.
Springfield, Goodlettsville, TN

DHC Comfort, Inc. Reviews

3.9 stars based on 38 reviews

Featured Comments:

• J

  Jason Johns

  1.0

  We called DHC out for a repair. Our unit was not working at all. We were told it would be a 90 minute job. 6 days and countless lies later we finally have heat and air again. Amy McGuffey, the secretary/ service manager I spoke with, each and everyday, repeatedly lied to my wife and me about what was going on with our service and where our technician was. Apparently there were more lucrative jobs to be handled so they put us on the back burner. I also attempted to speak with the owner, Jerry Denton, but he was “out of town”. We were assured numerous time that we would receive a discount on our service, by Amy and our tech, but when it was all said and done we were still expected to pay full price for exceptionally poor service and horrendous customer service. The company owner actually came out to our house, but never acknowledged me or my wife. No one but our service tech ever bothered to apologized to us. My wife works from home and she keeps our 18 month old baby with her. They were both forced to go 6 consecutive days without heat or air. I will never use this company again and we will be filing a formal complaint with the BBB.

• L

  LUIS JAVIER LIZARRAGA

  5.0

  Great Service, Doug, technician is very thorough with inspection, service and follow up notes. I use DHC/ Robinette for all of my Real Estate pre-sale inspections.

• J

  Joseph Traughber

  1.0

  I only wish I could give negative 5 stars. Absolutely the worst company I've ever seen. My blower motor went out and their technician said to get a new one. My house was over 80 degrees inside and after it took them a while to get it replaced then motor messed up after a couple weeks because they put the wrong motor in, and in turn putting that motor in caused other damage. It took them over 3 weeks to get put the new one in and get it running. On top of that the technician checked the refrigerant and said it was full but it wasn't cooling the house even a tiny bit. When I had another company check it there wasn't a drop of refrigerant in it. My second company immediately said you need a new unit things are just gonna keep braking on this one it's not worth fixing. DHC should've known this when they first looked at it and should've told us the same thing. They refused to give a refund since they didn't fix our AC which is what we payed them for. The owner said we'll refund it if we had them put our new unit in, but he was insane if thought we'd really use them for such a big job when it took them 15 times of coming out there to get a blower motor running. Of course they're still in business because they con people out of their money. Such a crooked person and business no one should use them.

More reviews (2)