Dean Custom Air
Star, Conway, SC

Dean Custom Air Reviews

3.7 stars based on 22 reviews

Featured Comments:

• J

  Jeff Meyers

  3.0

  We have used Dean since we moved to SC from MA in 2015, and they have always been professional, thorough and have always performed quality HVAC maintenance. They were a big help a few years ago when we had issues with our new HVAC system installed by a different HVAC company; they came out after the other company, Reliable Heating & Air, told me they had no one who could come to the house, and fixed our issue at a reasonable price. I have noticed over time that their service has slipped a little. They used to call to make an appointment for service, then they changed to sending reminder postcards, now they do nothing until you call them. Because of this, we went from August 2020 to May 2021 without a service check, definitely my responsibility, but something that I could always rely on them to call for. When I renewed my annual service agreement in March 2021, we went to May with no phone call, even though the reminder renewal notice said they would call, and even though I was fully paid up. When I did call, they said it would be 4 weeks before anyone could come to the house. I understand that they are likely short of staff as are other businesses during this trying time, but we were always told that maintenance agreement customers had priority for service. So much for priority. They will have had my payment for 3+ months before they finally perform any service. I will still use them, as I do respect their quality of service and their professionalism and am comfortable with the company, but I'm a bit disappointed lately. They're light years ahead of Reliable, but waiting until late June is a but much. I wonder what would happen if we actually had an issue rather than just a simple need for a check-up.

• A

  Adrian Hughes

  2.0

  I'm not sure why the mobile technicians at this service feel the need to drive maniacally on 501, cutting people off during morning rush hour traffic, but if that's any reflection of their business then they are not very professional. Judging from this I can't say anything about their service, but I wouldn't recommend them based on this.

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  Response from the owner

  We are sorry that you had an issue with one of our drivers. We want all of our employees to be safe in all aspects of their job. We will be sure to mention your review to our staff. We do ask that you don't judge our entire company on one experience. Thank you for your feedback.

• M

  Mary Costello

  1.0

  We have had this service for 13 years. In the past their service has been excellent. Lately however I can't even get them to return my calls for maintenance service! The technicians have still been very good. The service however has gone way down hill Find someone else for your HVAC service. We will as soon as our contract runs out.

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