Dead River Company
Main, Bucksport, ME

Dead River Company Reviews

2 stars based on 3 reviews

Featured Comments:

• P

  Paul Alley

  1.0

  Terrible customer service from office, service department does whatever they want when it comes to service. Billing CANT get a single thing correct other then taking payment. Sad all I wanted to do was set up a service plan and prepaid billing for the winter. Instead they dropped off more tanks and hit us with 800 dollar delivery’s at their will. Started calling none stop for payment with in 2 weeks of delivery. The company has been nothing short of disappointing to deal with, calling repeated, being pushy and rude. I simply asked them to call me outside of my work hours, instead they threatened action and spoke over me repeatedly. Not setting up any resolve to a mistake that they made when setting up my account. I had family work for this company for many years it’s sad what this place has turned in to. Fair is something they are not. Disgusted.

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  Response from the owner

  Hi Paul- We apologize for this frustrating experience. Your review has been shared with management and someone will be reaching out to you to discuss. Thank you. -The Customer Service Team

• J

  J J

  1.0

  Company said they would write up an estimate and get right back to me , this was over a month ago still no contact.

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  Response from the owner

  Hi J J- I apologize for the lack of response. I've shared your feedback with the local manager. If you're willing to give us an opportunity to make things right, please give us a call at 207-469-3143 or email us at [email protected]. Thank you. -The Customer Service Team