Dead River Company
Woodstock, Woodstock, VT

Dead River Company Reviews

3.9 stars based on 29 reviews

Featured Comments:

• S

  Stephanie Langlois

  2.0

  Several bad experiences with this company and I've only been with them for 6 months. First, an oil tank inspection was required contingent upon the sale of my house. I was told the oil tank passed and I went through with the sale, lawyer and real estate agent told me the passing report was held by dead river. Dead River has no account of this report in thier records and kept insisting they come back to do one. They were very rude and insistent about this even though this missing report appears to be incompetence on thier part. Recently I had work done on my furnace and I asked to be called about what was wrong and given an estimate about how much repairs would be. They called me and we discussed some details about pricing then I had the work done. Then the bill was WAY higher than anything we discussed. When I called the service department and talked to the manager they said they didn't know I wanted an "official quote" and that the service tech isn't qualified to give me a reliable estimate. They admit they have a note in my file that I wanted a call before the work was done, but that I had to be clearer that I wanted an "official" quote. They state that it is very abnormal to get a quote for a service repair and people always just pay whatever they change without knowing ahead of time. Unsure if thats true but that sounds ridiculous. They also charged me double what the part costs and said I should have expected markups as part of the service but that they also do not tell customers what thier markup is. FYI "markup" is DOUBLE the cost of the actual part plus about $170/hr in labor. Thier service manager was not apologetic at all about the lack of transparency about pricing and services. And finally, thier oil prices are consistently at least 25-50 cents higher than all other companies in the area. I have no idea why they have any good reviews unless every single one of thier customers is just pulling out thier wallet and not even looking at the bills.

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  Piper Harris

  1.0

  This company has been nearly impossible to work with, unprofessional and unreliable. After purchasing our house with Dead River as the propane supplier for supplemental heat and cooking range we did not have an issue with them for the first 8 months. After 8 months they refused to fill our tank because there was dirt touching half of the tank on a tank that was not supposed to be buried. We questioned why this had not been brought to our attention sooner and they could not answer that. We attempted to work with them this summer to remedy the situation and after months of radio silence they disconnected and removed our tank without approval from us after leaving a voicemail while we were away. We came back from a trip to a cold house and inability to cook due to our range being disconnected. When we called to inform them, they stated that they had no idea what it was hooked up to (despite email proof that they did) and came later that day to reconnect it. When asked what we needed to do to have them fill our tank again they stated that dirt could not be touching the tank, so we dug away the dirt and placed a metal cylinder around it. When we finished the project, we called to have them place the tank back in the new and improved spot. They did not show up when promised and only after calling them to remind them that they were 6 hours late, they apologized that they did not have the correct truck. They showed up several hours later (with an incorrect truck) and had to leave again to go get the correct truck. After working on the tank for 2 hours and subsequently replacing the tank (with my husband present and without saying anything to him), we received an unprofessional email the next day stating that our tank was still not in compliance. They were still unable to tell us what we could do to remedy the situation and get the tank filled. We are now out of propane and unable to cook and will be transferring our propane needs to Junction Fuels who has been incredibly nice, responsive, and helpful.

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  Jody Smith

  1.0

  After 5 days with no hot water and unable to get parts for a Water Heater they had installed just 6 months ago, they decided to do a "warranty Swap-Out". Everything would be covered ( water heater and labor ). After confirming with Two Technicians and Service Manager several times about the job being 100% covered we went forward the next day. A week later we got a bill for an even 500 dollars. When I called them and ask them to explain they couldn't and became very rude. The Service Manager has ZERO customer relations skills and loves to be loud and put on a show for anyone around her. After making a deal they reneged charging 500 dollars and wouldn't give us an itemized bill. They are liars and not someone to do business with. I was told by the manager in charge she was going to pass the bill along to collections ! At that point I reminded her the "Bill" had already been paid......"OPPS, I DIDNT KNOW THAT". Ya, no kidding. Theres a LOT she doesn't know. I was told " we are not a non-profit Company and expect to be paid"! This is not a company I would EVER recommend. Be sure to read all the reviews .....I wish I had. Their billing department is a mess and their customer service is non-existent.

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