Davis Air Conditioning & Heating, Inc.
Front, Angleton, TX

Davis Air Conditioning & Heating, Inc. Reviews

4.7 stars based on 159 reviews

Featured Comments:

• M

  Miguel Saucedo

  1.0

  HORRIBLE BUSINESS. I have a brand new home and Davis AC serviced the parts. House is about a year old. One of the parts in the furnace leaked. This caused a gas leak. They came to assess and ordered parts. They called me saying that the parts had arrived and gave me a 12p-6p time window for the following day. I called them back to confirm. I was told I would get a call 30 min before the arrival of the technician, and if I missed the call, I would lose my appointment and would have to re schedule. I moved my work schedule around to accommodate for this ridiculous 6 hour window. I had been at my house all day waiting. At 5 pm my builders warranty manager texts me saying DAVIS isn't able to come to the appointment because they ordered the wrong parts. It's infuriating how I have to hear that from someone else besides the company. They said they called me once this morning, and could not reach me. I have 0 missed calls and 0 voice-mails. HORRIBLE BUSINESS. Give 6 hour time windows for appointments. If you miss their 30 min pre appointment call, you lose your appointment and will have to re schedule. Who holds them accountable?

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  Response from the owner

  We're sorry to hear we let you down. It is always our goal to provide exceptional service and follow through on our promised service times. We are reaching out to our Customer Service and Warehouse teams to see what went wrong here. A member of our Management team will contact you to discuss a resolution. Our motto is "Fixed Right- Guaranteed" and we stand by that.

• F

  Felissa Maria

  3.0

  I am giving 3 stars only due to the lack of communication that was relayed to me. The business promised to have our HVAC appointment between 8am-12pm. Nobody came between those hours and I tried to call their phone number provided by the information I saw online and nobody answered. Twice the phone system automatically ended my call, and no one was available for the Stafford office as I was sent straight to voicemail. I went about my day and was given the call as I was doing my errands that service will come at 3pm. I had to drop all I that I was doing to come back home since nobody was at the house. Besides the appointment mishap, lack of communication, and the frustration of the phone line service, the in-person service by Matt Uvalle was professional and efficient. He was polite and provided needed information. He was able to replace our ventilation filter that was available on hand and did a great job! Thank you Matt, your service was 10/10 excellent. Overall, we appreciate the business at the end of the day, hopefully in the future there will not be any miscommunication, and also a better maintenance service of the phone line.

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  Response from the owner

  Thank you for your feedback. We would love to investigate these issues and see what happened on our end. Will you give us a call at 877-339-8124 x 9 and speak with our CSR Manager? We always strive to provide exceptional service and want to make sure these issues don't happen again.

• H

  Harold Mcfatter

  5.0

  "A/C unit repair". The tech showed up on time and had my A/C fixed in record time. I've been using Davis A/C and Heating for about 15 years now, and they have been very good to me. Thanks!

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  Response from the owner

  Thank you for trusting us for your HVAC needs for 15 years! We look forward to providing you with excellent service for many more years to come.

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