D&R Service
St Louis St Rapid City, SD

D&R Service Reviews

4.3 stars based on 53 reviews

Featured Comments:

• A

  Alan Roger Dykstra

  5.0

  Our furnace went out last night when it was below zero, and today was apparently the busiest furnace day of the year. Their competitor said they couldn't even get to us until Thursday, but D&R was happy to send somebody to our house today. The technician only took a few minutes to figure out what was wrong with our furnace, went and got the part, and then came back and had it working in no time.

• J

  John Kennedy

  1.0

  Van stopped turning when green light turned yellow. Almost rear ended him. Then he sluggishly drove onto the freeway and stopped everyone. I could just barely get passed him. Will never use this service.

• I

  Ian Tromp

  1.0

  Is is unprofessional for a tech to sit in a parked car in a prime parking space next to my entrance for 30 minutes. If they had been honest and up front about their $12 truck charge I would have never used their service. Making that extra charge a surprise is an awful way to do business. Maybe be honest with your customers and don’t have a surprise charge! Tell people about the charge when they call for service. The tech was polite enough and was onsite for 5 minutes. Turns out I didn’t have a problem. Tech then proceeded to sit in his truck for 30 minutes in a prime parking space next to my entrance…which is rude an unprofessional. I had to call D and R to get the tech to move along to his next job. Now owners send me a bill for $88 (tech time) and a surprise $12 for a truck charge! I even gave the tech my business card to send the bill and I guess the tech didn’t do anything with it….because I still got a call from Bonnie asking what my email address is for billing purposes. Every business has a bad day but they didn’t make a good impression on me. poorly run organization.

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  Response from the owner

  Ian, thank you for your review. Our customers feedback is very important to us. As we tell all of our customers our rate is $88 dollars an hour with a minimum of 1 hour of labor. Our tech was in between calls after he left your business in which no customers are billed and is his free time, so I assure you, there was no padding of time. However, we are sorry that our technician used your parking space after he was finished. As we all know with the economy as it is, gas prices continue to rise and it is expensive to maintain service vehicles. So every time our service vehicles drive somewhere, we must have a truck charge. Once again, we thank you for your response, as we like to hear from all of our customers.

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