Customer's Preference, LLC
Dupont, Charleston, SC

Customer's Preference, LLC Reviews

5 stars based on 29 reviews

Featured Comments:

• B

  Brian Misar

  5.0

  We had our old HVAC replaced. It was no easy job, but they went above and beyond to make sure it was done right. I work in construction and it is very hard to find a true, honest, hard working professional. So, I can stop shopping around, if anyone says they need HVAC work done, “I got a guy” for that now.

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  Response from the owner

  Thank you Brian for taking the time out of your schedule to let us and the online community know about your experience with Customer's Preference. It may sound cliche, however our goal is to always achieve complete customer satisfaction at any cost. We believe if the customer is not satisfied, nothing else matters. We are grateful that we accomplished our goal with this visit, and ensure you that we will continue to strive to always provide the best customer service to our customers. We will provide a copy of this review to Esteban and Kenneth.

• B

  Beth Snodgrass

  5.0

  We had amazing customer service from Kenneth. He was friendly, prompt and incredibly knowledgeable. He took the time to talk with me on the phone to fully address my concerns and provided me with HVAC education. Unlike the other companies that I had initially called, who wouldn’t talk through the situation without sending out a technician and charging me a service fee. Kenneth came out the same day, both times that I called. He has great communication skills and presented us with several solutions to the problem, at various price points ... instead of jumping straight to the most expensive repair option. I was most impressed with his commitment to customer service, he took the time to fully explain the implications of each repair option. Highly recommend!!

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  Response from the owner

  Beth, we truly appreciate you taking the time to let the Online community know that you had a great experience. We do not take your review for granted. We named the company Customer's Preference with the intent on always putting the customer first. Kenneth is our only service technician and we are proud of the total dedication he exibits while serving customers. We will place a copy of this review in his folder. Thank you, and best regards.

• K

  Ken B

  5.0

  Kenneth arrived within the promised time window and was professional and courteous. He quickly diagnosed my issue as a failed capacitor. Once replaced, he topped off my refrigerant until my unit was blowing 20 degrees colder than the intake. This company is honest and dependable. If you need fast service at a reasonable rate, call Customer's Preference.

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  Response from the owner

  Thank you Ken for taking the time out of your schedule to speak so highly of Kenneth and Customer's Preference. We always aim to provide great customer service. It is always a great feeling to know that we actually achieved that goal. Once again, thank you Ken for allowing us to serve you. Please do not hesitate to give us a call if you need us in the future.

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