Custom Air Inc
Summit, Browns Summit, NC

Custom Air Inc Reviews

4.9 stars based on 494 reviews

Featured Comments:

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  Lance Hemric

  3.0

  I am writing this review to let everyone know that overall, Custom air is a good company. I do recommend shopping around as their prices are a bit higher and I was promised more than delivered with my initial experience. I purchased a new system from their company around 13 years ago. They promised an over all savings of 20 percent on my energy bills. This was including the use of propane and electric. Initially I had a propane only system but went with a dual fuel system. Propane and electric. This system did not meet my expectations and when I informed them of the failure to meet their promises, they said it did. Their promise was that they would make up the difference which never happened. I had lived in the home 5 years prior and knew what the difference should have been. Maintaining the system was great. The system worked well but the energy savings was not there as promised nor did they stand by their words of making up the difference. I recently had another service replace the condenser unit for half the price they had quoted me to replace the unit they installed 13 years prior. This is after having to order a new breaker for that unit that was not bad but the technician that was sent out to evaluate the unit mis diagnosed the issue initially. He was unaware of another breaker box they had installed under the house by the internal unit. So, long story short, they do make mistakes and do not stand behind all they promise. Their maintenance of the system seemed to be good and my system lasted 13 years before the issue that recently came up. I attempted to call the office to ask questions about a quote they provided and no one returned my call. I am not giving a lower rating because I do feel they can be a good company but should stand behind their work and promises.

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  Flavio Garcia De Mello

  1.0

  The technician did a great job and informed me that he would have to replace the hot surface ignitor and charged me $222.00 for the part. I asked about the high price but he informed me that any part for the furnace is expensive. After the replaced I decided to research the value and to my surprise the value of this piece is not more than $30.00!!! Tried talking to customer service and only got response that the price was right. This company never again!!!!

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  Response from the owner

  We have reached out to this customer to explain the breakdown of our pricing. We use OEM parts and use skilled workers to insure these parts are installed correctly. Anything can be found cheaper online these days but the service and warranty from a reputable company does have a value. We believe our pricing is fair and we research pricing regularly. Due to recent issues with manufacturers and shipping, all the parts manufacturers have had multiple price increases in the last year, yet we have held our pricing so far. We hope this answers any concerns you may have. Thank you for your business.

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  Norma Oquendo

  5.0

  Austin Hile was prompt, friendly and professional. He went over everything about my unit and I found it extremely helpful and informative. When he left I felt comfortable knowing that if I were to need his services again I would be in good hands. It was also time to replace my ceiling air filter and Austin was kind enough to do that for me while he was here.

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  Response from the owner

  Hi Norma! Here at Custom Air it is our goal to insure the customer is apart of the process from start to finish. We are so pleased to hear of your great experience with the company and service professional!

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