CTR Heating and Air Conditioning
11460, South Jordan, UT

CTR Heating and Air Conditioning Reviews

5 stars based on 111 reviews

Featured Comments:

• P

  Patrick H

  5.0

  Our 16-year old heater failed and would have required an expensive repair. Kris came out, showed us a few options, explained them all in detail. Compared to other companies we got bids from, CTR was the lowest (comparing identical furnaces), but that wasn't the only reason we went with them. The guarantee was very competitive (1 yr labor, 10 yrs parts, lifetime on heat exchanger). Kris did not try to upsell us at all and we actually wound up with a unit that was smaller, though more efficient, than the old one we were replacing. We've just had a month with temps in the teens and the smaller furnace has no trouble at all. Kris arrived for the consultation at 8 AM. We decided to go with CTR and made a choice around 9:15 AM. The new furnace was installed and working by noon!!! We added a humidifier at the same time, and it too is functioning perfectly. The installation was very professional as were the instructions for maintenance, It's hard to feel good about shelling out a lot of money for a new furnace, but Kris and CTR made it almost pleasant. We're expecting to see them regularly, because we will certainly use them for maintenance.

• B

  Brett Houghton

  5.0

  I will never go anywhere else. This is the very best experience I have ever had with any home related service issue. I moved into a new home this year, and the heater stopped working. The contractor from the warranty company was clueless and left us without heat for the last 2 months, supposedly waiting on a part. When I called these guys, they were clearly knowledgeable and quickly put me at ease that they could figure out the issue. The best part is, not 5 minutes after calling in the request, I get a call back from Chris, saying that he could meet me in 20 minutes, because he didn't want us to go without heat any longer than necessary. He arrived before I could even get home. He was extremely professional and a super nice guy. But more importantly to me, he diagnosed and fixed the problem within 30 minutes and my heat was back on! He could have easily followed the lead of the other contractor and I would have had no clue. He turned a costly ordeal into a service call, saving me who knows how much. Thank you CTR and Chris. You have my business and recommendation for life!

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  Response from the owner

  Hi Brett, thank you for taking the time to write such an awesome review. We are happy to hear that we were able to get you taken care of quickly and get your home warmed up! Please give us a call if you ever need any HVAC help in the future.

• G

  Gracie Kirkendall

  5.0

  Amazing customer service! They were very kind and on time! The technician was knowledgeable and able to explain things to me with ease! I will definitely be using them again!

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  Response from the owner

  Gracie, thank you. We appreciate your business and the time you took to write a review.

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