Crystal Air & Water, Inc.
18th, Gainesville, FL

Crystal Air & Water, Inc. Reviews

4.9 stars based on 164 reviews

Featured Comments:

• C

  Cecile Sands

  5.0

  My husband and I are very pleased with Crystal Air's service. We called them last Friday as it seemed our AC was not working up to par. Keith was able to come out that morning and diagnose the issue. He clearly explained the problem, possible cause, and the solution. He was also able to verify that the unit was still under warranty, so we would only have to pay the labor charges. He was able to source the compressor, which arrived today (Monday), and have it installed and the unit running withing 3 hours. Keith is a very knowledgeable technician. His professional attitude and expertise helped make this a great experience, despite the inconvenience of having the unit break down. We highly recommend Crystal Air and Water, and Keith!

  ---

  Response from the owner

  We are happy Keith was able to help! Thank you for choosing Crystal Air!

• K

  Kirk Van Meter

  5.0

  Keith is great! Besides the regular servicing he performed a duct inspection on one the more recent visits. All happened to be good but he even climbed into the limited space attic to view the condition of the exterior part of the vents. All the techs go over and above and I'm grateful that they've extended the life of my old Goodman system. This company cares!

  ---

  Response from the owner

  Thank you for the kind words!

• N

  Noelia Guzman

  1.0

  I am completely disappointed with this company's service. I sent an email to them about their poor service and they didn't even reply to me. This review is completely true, and I am sure there will be a response to the owner, after having ignored my complaint in the first place. A technician came on 11/24/2021 and said the issue with the AC was the capacitor. He replaced it and charged us 10 times the value of the piece. We asked him many times if there was anything we should do, any maintenance visit, any other issue. His answer was that the machine was running properly. He said he had done visits to our house with the previous owner in the past, and that everything was fine. We asked again if there was anything else we should do, the answer was no. Two days later, on 11/27/2021 the machine froze. We call the company again. The technician who came said that the control board and sensors had to be replaced, as well as a limit switch for heat strip. He kept blaming the new thermostat we had installed, which had nothing to do. He said we would get an estimate on Monday. While he was working on the inside machine, we could smell something burning. When he left, we realized the machine kept blowing cool air even when the AC was not working or it was completely shut off. They didn't even call us on Monday, we had to call them and the estimate was outrageous. We decided to contact another company. Another technician came and found a subsidiary filter in the inside machine which was all dirty and was clogging the machine. It had not been changed in years, so I wonder how the first technician had been doing the maintenance in the house with the previous owner.He was able to fix a fuse that was also burnt (that smell that we could feel and the cool air stopped blowing. It is obvious that we didn't need to replace the control board and the sensor, and now we are wondering if even the capacitor that was replaced was really the problem. NOT RECOMMENDING AT ALL!! REPLY to the owner's response: We called you on 11/29/2021. When your Service Manager returned the call a few hours later, we expressed our dissatisfaction with your service. We certainly did NOT tell him that all was well with our system and we didn't need any further assistance. We had to request the estimate by email because we had not received it. I contacted you by email on 12/13/2021. The email was sent to the email address on your estimate and invoice documents. You contacted us when you read my review to request us to delete it. AMAZING!!

  ---

  Response from the owner

  Mr. Guzman, I wish you would have called to express how unhappy you were with our service, we take pride in our work and customer satisfaction. The last correspondence with you was with our Service Manager letting you know the estimate you requested had been emailed to you, at which time you stated all was well with your system and you didn't need any further assistance. We have searched our email system thoroughly and can not find where you tried to contact us via email with a complaint. The previous owners of this property didn't have a maintenance agreement with our company and used us for their HVAC service needs only. We are happy that our tech found issues, ductwork disconnected in attic and he reattached supply air grill, and this was taken care of at no additional charge. As you stated yesterday on our follow up call to you, "you are a business man and know what a 1 star review can do to a company." We hope your customers give you the courtesy of calling if there is an issue and give you the opportunity to have the issue resolved professionally.

More reviews (2)