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This page contains relevant information of Crosstown Mechanical in Lake, St Paul, MN which locates proximate to you. You can get information about info of the hvac repairing service like opening hours, addresses, phone numbers.

Crosstown Mechanical in Lake, St Paul, MN | HVAC Near Me

Lightning knocked out some electronics in the furnace last fall. Dave got us up and running for winter. Thanks!

All the techs called before they got here, arrived on-time, did what they said, went the extra mile to help us on a major issue and on a small thing like replacing batteries on our thermostats to ensure our hvac system didn’t have to run hard. The tech’s were clean in appearance! Such wonderful people to work with all the way around! We loved them so much we signed up for their Maintenance Plan & they came out the next day & got us all cleaned up! Honest, hard working, pleasant. Wouldn’t go anyplace else!

Thanks Sharon! We are always Here if you need us! Thanks for your kindness and for your future Business!

Great customer service. Got the repairs done in a timely manner, and the technician was very knowledgeable. The technician ran extra diagnostics to make sure everything was working correctly before leaving.

Our motto has always been "DO IT RIGHT"  maybe we should add "refrigeration so fast you freak!" Thanks MADELINE! so glad to hear it !

The customer service here was amazing! The project manager Dave exceeded all of my expectations. Definitely recommend cross town mechanical to others.

Thanks So Much Ana! We always look at our customers issues as "what would we do if we were you"  Glad that Walk in Freezer is working out well for you guys!

Tech came out to repair a warranty motor and charged me more in labor to replace than the original repair. Was told it may have taken him longer to get here from a previous job.  Makes zero sense.

Thank you for getting back to me concerning the labor charge for the issue with the labor bill.  I understand the issue much clearer at this point.  Thanks for the clarification.

Joe, we apologize for your inconvenience. I looked in to our service visit at your location. It appears you have a low cost HVAC unit (of which we did not provide or install) . You contacted us for a repair and a motor failed in it April 2018 which we obtained and replaced. Again the motor failed in Sept 2018. The mfg only had a 30 day warranty on the part so the technician took it upon himself to have the situation escalated and obtained a motor at a zero cost to you even though their policy did not allow for the replacement under warranty. This took additional Labor time via multiple phone transfers and discussions so it appears that the labor charges were $57.50 more than the original repair ....BUT....  he was successful in obtaining you  a new motor saving you $220.19 plus tax. If this was in any way a fault of our own we would have warrantied the entire visit.  Beware in these times we are finding that "some" mfgs are using low quality parts to save money and make their end products less expensive leaving people with you to have these sort of  service issues later.

Joe, we hope we can win back your business.... we would be happy to refund the $57.50 in good faith if you would provide a revised review stating that we handled the situation to your satisfaction and contact the service dept via phone to confirm this resolution and details.

Crosstown Mechanical
Lake, St Paul, MN

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Crosstown Mechanical Reviews

4.1 stars based on 26 reviews

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