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B&K Services, Inc.

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Wade Hampton Muffler

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Chris's Property Services, Inc.

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Carolina IAQ - Upstate Branch

This page contains relevant information of Cross Mechanical in Rutherford, Taylors, SC which locates in your area. You can discover detailed info of the hvac repairing service like opening hours, addresses, phone numbers.

Cross Mechanical in Rutherford, Taylors, SC | HVAC Near Me

This is the most wonderful company I have ever worked with. I wouldn't choose any other one to ever work on my HVAC ever and here's why. We came down with COVID on the day that we were scheduled for our heating system to be replaced because it had been causing problems. The appointment had to be put off for two weeks but unfortunately before that two weeks was up our heater went out leaving us with no heat in the middle of winter. The guys were so gracious and masked up and came into my house anyway and replaced the heater knowing that they didn't have time with their other jobs to include the A/C but got the heat on.  They then came back a couple weeks later and finished all the duct work and the A/C.

Juan and Hanna just left and they were knowledgeable, professional and saved me some money. My HVAC works great now. Thank you and I'm signing up for the annual maintenance program.

After moving to the Greenville area  from out of state , we were faced with a crazy housing market. Once we bought our house, a home inspection identified issues with the two furnaces. Not knowing any vendors in the area we asked the inspection company for referrals. They provided us a list of known and favored service cos. Cross Mechanical was the first to respond. The tech came out the next day, assessed the problem, gave us “ cure” options and were back when promised, on time and professional. We will be using them for preventative maintenance for all of our HVAC needs. Everyone we dealt with in this company were professional, knowledgeable and personable.

Great company! All my expectations were completely met. They arrived on schedule, covered all the necessary floorings with protective drop cloths, and had the old Air Handler removed (from the attic space) in a mere two hours - "Like Magic"!! Complete install finished in two days, with a fine tune adjustment follow-up made at the one week. Highly recommend Cross Mechanical for your HVAC needs!!

Our first experience with Cross Mechanical was replacement of HVAC system in one of our rental houses.  The workers were very professional, everything was completed in a timely manner, and we were very pleased with the work performed.  As a matter of fact, when the aged HVAC system in our own house failed, it was a no-brainer - we called Cross Mechanical!

Was referred this company from a friend, and have never looked back! A "real" level of proffessionalism, combined with a quality of work second to none has made my experience head ache free. Thanks again, A. Cross Mechanical, its great to have a local company, that cares!

Sorry it has taken me over a year to post this review. I have nothing but high praise for Cross Mechanical and the technician who came out to my home. His name is Edgar Juan. I had nothing but trouble from my heat and air unit from almost the time I bought it. The company who sold it to me tried to blame it on me. I had it fixed three times at $750 each time. I was at the end of my rope and finances. My neighbor recommended Cross Mechanical. They were on time and did a wonderful job! I finally have a working unit for the first time in 5 years. The repairs they did worked! They did it right! Thank you so much. I’ll always use your company.

They are ever professional and they do high Quality work. They are very nice people to work with , would not use no one but them.

Cross Mechanical is a phenomenal company! Highly recommend! After a terrible experience with a different HVAC company, Cross Mechanical  was a breath of fresh air. They were very prompt and able to make it out to my home to diagnose my broken air conditioner within a day. Kevin was transparent with what was broken and what repairs and replacement would cost. If you’re looking for an honest company to service your HVAC, then give them a shot.

They were very rude and condescending...they would not give me a quote!  They were recommended to me by a neighbor, so I sent them an RFQ.  Near the end of the RFQ, it said that it is an objective (goal) for the system to last a long time (25+ years with little maintenance...I note that the system that I currently have has lasted 31+ years so far, so I don't think that to be an unrealistic goal…regardless, it is a goal, not a requirement, and no other installer candidate had an issue with it).  I think that ANY customer/homeowner, getting a new and expensive HVAC system, would want it to last a long time.
Their representative, Jill, called me the following Monday, and said that they could not warrant the system for 25 years.  I told her that I was not asking for that, or for any warranty past what they, and Trane, typically offer (i.e., it was an objective or goal, not a mandate).  Jill argued with me in a condescending manner, saying that I really wanted a 25 year warranty (she just knew it).  Jill basically called me (her customer) a liar!  I told her that, since I wrote the RFQ, I know what I says, and I know what I meant to say, and what I want. Since Jill “ticked me off” and didn't seem to understand the difference between an objective and a warranty requirement, I asked to talk to her superior in order to try to solve the problem.
I told her superior (Kathy) that I did not appreciate her subordinate's condescending attitude, and that she was insisting on misunderstanding the RFQ for some reason.  I told her that it didn't matter anyway, since an RFQ is not a contract or warranty, but a request.  After some unproductive discussion, I agreed to re-submit an edited version of the RFQ (with the long lasting objective removed), so that there would be no confusion, and since that objective seemed to be a real problem for them (something that I still don’t understand).
I resubmitted the edited version (again, I note that removed objective was not an issue for any other vendor).  Kathy said that she would review it with her boss and let me know what they decided to do the next day.  They did not respond after two days, so I called them to check on the status of their decision, as they had not gotten back to me.  Their representative said that they hadn't done anything, so I thanked her and hung up.  Evidently Kathy and her boss sided with Jill, and not the customer (me), since later that day they sent me an e-mail saying "After reviewing your RFQ we feel that we are not a good fit for your project. We recommend that you contact a larger company to better serve your needs."  That is a highly suspicious response, since the system I requested a quote for is a residential system that is very similar to the system that they just installed for my neighbor!
Obviously, they did not appreciate that I "pushed back" when Jill basically called me a liar, and since this is their busy season, they evidently don't care if they turn away good business.  So their response is going to cost them a good chunk of business (>$30K), and they don't seem to care.  They are even willing to lie about it.  They also were rude and condescending and unprofessional.  Basically, this is terrible customer service and I won't ever use them!  It's too bad too, as I was really giving a lot of weight to my neighbor's recommendation.
I can't help but think that a company that is so sensitive about warranties has had a bad history with them (i.e., having a lot of warranty claims/work on their installations?).  Because of this, I question the quality of their work and I will gladly use another installer that values their customers as well as the truth.  Actually, I am glad that they were so rude “up front,” so that I could "dodge that bullet" and not make a potentially very expensive mistake!  There are plenty of other, better HVAC vendors out there, vendors that understand that customer service is important and that do not pick fights unnecessarily with their customers.  No problem on my end.  I just wish that they had not wasted my time.

Cross Mechanical
Rutherford, Taylors, SC

Cross Mechanical Reviews

4.8 stars based on 24 reviews

Map & DirectionsDirections

Nearby HVAC Companies in Taylors

Cross MechanicalRutherford, Taylors, SC

Cross Mechanical Reviews

4.8 stars based on 24 reviews

Map & DirectionsDirections

Nearby HVAC Companies in Taylors

Cross Mechanical
Rutherford, Taylors, SC