Cross Heating and Air
Poorhouse, Lexington, TN

Cross Heating and Air Reviews

4.2 stars based on 6 reviews

Featured Comments:

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  Stephania Williams

  4.0

  I called Cross Heating and Air back at the start of warmer weather I needed Freon in our unit They made the service call and explained a maintenance plan that I had the option of taking I asked about a possible quote for a new unit in the fall I got my quote and in the fall Cross Heating and Air came back out replaced my unit and did some duct work we had discussed earlier The price is right and we were very pleased with our service and product! Brandon took the time to explain options to me and was there when he said he would be! I would recommend them to anyone looking for a unit or needing service! Thanks Cross Heating and Air!

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  Response from the owner

  Thank you for allowing us to help with your heating and cooling needs.

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  Shay's mix Doss

  1.0

  Came told me I need a new unit. Didnt do anything. But took my 65.00.. friend came and did what a real furnace man should do.. really checked it out... I'm on a fixed income.. like I can afford a new unit.. Thank God for really good and sincere hard workers.

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  Response from the owner

  Sorry for any confusion about my recommendations and suggestions. But we take every call seriously and want to do what is best for all our customers. There is a update on this review. We informed Mrs Doss her unit had several cracks and holes in the heat exchangers and one of the safety sensors burned up due to these cracks. My recommendation was to replace the unit because it was over 15 yrs old. She informed there wasn’t any way she could afford to replace the unit so we recommended the TVA program through the electrical company. She paid the diagnosis fee of $65 and we left. She then had her boyfriend replace the safety sensor and while yes the unit started heating again it was operating under dangerous conditions. A few days after she posted the above review she messaged me apologizing because sometime over the night there was a small explosion due to the unit. She also informed me she was unable to change her review. I hope she can reply to this review to help clear up the mix up and we wish her and her family the best.

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  shon burger

  5.0

  Ac unit went out in the middle of summer and he had one in and installed within a couple of days. Great customer service, honest, and good pricing. They have worked on my business and house and I will continue to use them.

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