CRBR Property Damage Services - Restoration & Construction
Bridge, Yuba City, CA

CRBR Property Damage Services - Restoration & Construction Reviews

4.1 stars based on 42 reviews

Featured Comments:

• A

  Amber Deniz

  1.0

  This review is in regards to the work I had done from my local CRBR in Yuba city California. Around December 2020, my family and I had discovered water damage in our hall closet, stemming from our back bathroom shower, which apparently had been leaking into the wall. We contacted our home owners insurance company to file a claim, and decided to use our local CRBR to do the renovations. From day one. It was a nightmare. The communication between their contractors and the actual CRBR was horrific. We were placed in a local hotel, because our home was deemed unlivable due to the work that had to be done. CRBR told us the renovation would take about two weeks. The renovation was a small bathroom, hall closet, hall flooring and bedroom flooring. TWO months, our family lived in a hotel. TWO months. While CRBR sent contractors one, maybe two days a week to do work on our home for a couple hours. One of their excuses, was we took too long to send tile and paint info, which was a total lie. We picked out all the details, and sent the info to the contractor, never hearing back from him.... no response! Total crickets! But apparently that was our fault. ( he finally responded a week later! We have the conversation history to prove it ) Additionally, ALL the contractors continued to use the toilet in my other bathroom, knowing the water had been shut off during the water damage clean up phase of the renovation, I came to check on the work in my home, and I came home to flies everywhere! And a bathroom that smelled like the urine of 15 different contractors! Only to find my toilet full of urine... and covered in urine drops all over my toilet seat ( underneath! On the lid! EVERYWHERE! I have pictures of prove it ) How disgusting and disrespectful!! Next, when we did the initial walkthrough with the CRBR estimate adjuster, we were told our bathroom vanity and toilet would all be replaced under the insurance money. We were told the walls would be painted, light fixtures removed etc. Come to find out, vanity and toilet had to be replaced out of pocket, they DID NOT remove light fixture, or even paint properly, they left the ceiling unpainted, and see through patches on all the walls, not to mention, the drywall work was done horribly, we are now left with ripples and horrible dry wall around our entire shower etc. The work was shoddy! And we were left with an awful bathroom renovation! Along with unfinished work, they didn’t even replace the shelves in the hall closet they were suppose to replace. All for an apparent cost of $10,000! Again! It took them TWO months!!!!! We had filed a complaint with the local branch manager, he came over... acknowledged the unfinished, horrible work! And offered to take $400 off the Bill. He said he would send out new invoice. Which never arrived. We called our local branch requesting new invoice so we could get the Bill paid, the lady said she would send out the invoice within a couple days. Next thing we know, we get a paper in the mail, before we even got the invoice, saying CRBR has put a lien on our home because the payment hasn’t been paid! Which is wrong!!! Because we never even received the new adjusted invoice, or signed off on the completed job! UPDATE*** We spoke with the manager, Nothing was “settled” as the owner claims, we were bullied into paying for an awful bathroom remodel to get the Lien they placed on our home taken off… But we have been speaking with an attorney! This will all get settled properly… nobody else should have to deal with what we had to deal with from this unprofessional and sloppy company.

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  Response from the owner

  We want all of our customers to be pleased with our work, so I am disappointed to see your review. I'm happy that your husband took the time to discuss the work at your home with our general manager. They reviewed all the issues and you were then able to pay your invoice in full. I am glad they were able to resolve the concerns and misunderstandings. Again, I am very sorry that you were unhappy.

• S

  Sara Barrett

  4.0

  CRBR did a great job repairing my roof and painting the interior wall. My only complaint was how long it took from the initial call to have techs at my house to repair. That kinda irritated me but that was the only thing I could complain about. The color match of the paint was identical to the naked eye so it transitioned seamlessly into the rest. The roof repair was done efficiently and the technicians were very friendly. I would definitely recommend this company for any job that you need done.

• G

  Gloria Mallory

  5.0

  Chris Glass and the CRBR crew came to the rescue almost immediately. They were professional and respective of our property, understood our anxiety and did a great job removing the bottom 3.5 feet of drywall, doors, lower cabs, insulation, etc etc, stipping the lower portion of our home down to the bare studs then drying it out. This allowed us to enter the repair and remodel stage. Thank You for the great job. It is much appreciated.

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