Crabbe Service Co Inc
Maple, Burlington, NC

Crabbe Service Co Inc Reviews

2.2 stars based on 5 reviews

Featured Comments:

• J

  James Doermann

  1.0

  Didn’t finish all of the requested work. Kept saying they would come back out to complete it and never did. Used very cheap supplies for replacing the doorbell and outlet covers. Some of the outlet covers are bent and warped.

• R

  Richard Berner

  2.0

  Our air conditioner stopped blowing cold air so scheduled a service call. The technician arrived promptly and began checking the unit. He informed me that the capacitor was weak and should be replaced, told me the cost and I agreed. He then checked the output temp was in the desired range. I have no complaints about the young man that fixed the unit. Then he presented the bill and that is where I have an issue. There was. $61 charge for checking the refrigerant. None was added -just charged for the 5 minutes needed to connect the lines. There was also a $54 charge for checking the phase/voltage. These were in addition to the $68 service call. I feel strongly that finding the issue is part of the service call. When I called for the appointment, I was ask if I had a service plan and replied that I did not. The technician also presented the service plan agreement which included a system check twice a year for about $240. Any parts and labor are in addition. When I called to complain about what I felt were over charges, I was informed that if I had a service contract then it would include all diagnosis. I move to Burlington for Apex. I had my unit in Apex checked and the $90 service call included all analysis and I was charged for refrigerant. Crabbe is pushing folks to try and take out a service agreement where they make more money and I will have no part of it.

• C

  C Turner

  1.0

  I'd like to start this review by saying I had hoped I wouldn't have to actually post it. Unfortunately based on the cumulation of no shows, miscommunications, damage to our property, and unprofessional behavior my wife and I have experienced dealing with Crabbe services, I feel that others may like to know what we've dealt with. Our home was built earlier this year, and our contractor used Crabbe for the HVAC work. Soon after moving in, the weather turned cold and we immediately noticed that several rooms in the house were noticably colder, and that the returns were very loud. Since we are under warranty, we contacted Crabbe services as instructed by our GC to address the issues. An appointment was made for 12/19 at 3pm for Crabbe to come take a look. At 230pm on 12/19, I was contacted by Crabbe services to say that they would have to reschedule (after I had taken the day off to be there). A later date was set up after Christmas, at which point the tech explained that they had to cancel last time in order to be able to make it to a company Christmas party. He then checked the entire system, adusted the dampers, and reported to us that due to a miscommunication between Crabbe and our GC, our unit was 3/4 ton oversized, and that we would need another return installed. He explained the lack of return was resulting in the heat in our cold rooms being "pumped out" faster than it could heat the room. He told us he would report his findings to his superior, and once it was sorted out who would be paying for the extra return (Crabbe or the GC) that they'd return to correct the issue. Several weeks later our GC arranged for Crabbe to return to complete the job (so we thought). The technician who arrived, while friendly, had no knowledge of why he was there, and proceeded to adjust the dampers(again), and look over the entire system. He did find a tripped breaker, which could have been attributed to storms the night before, or a few other factors. Regardless, this wasn't the issue and wasn't an issue when the previous technician came out. No return was installed, and the issues persist literally as I'm typing this. On his way out, the technician dinged our sheetrock and door facings with his ladder, and only offered a "dang, I'm sorry about that". A few days later, we received a bill from Crabbe services for the visit, totalling +/-350 dollars, for basically doing nothing to correct our issues, which are covered under our home warranty per our contract. Furthermore, this visit was scheduled by our GC, not us. My wife called the office multiple times during business hours without response. Our GC also called them without getting an answer. I called Ray, one of the co owners who informed me that he hadn't been largely involved with anything in the office due to medical reasons, and that he would have Tim, the other owner contact me. My wife called Ray later that day to ask for Tim's number since he would be addressing our issues apparently. Ray proceeded to tell my wife "I'm not going to give you his number, someone from the office will call you Monday like I already told your husband" My wife explained that this has been an ongoing issue now and she was just trying to get to the source regarding who we'd be working with, and that we had been more than patient and understanding in lieu of writing a (this) review to reflect our experiences. Ray then threatened my wife saying that there would be "consequences" for writing such reviews. My wife explained that this entire experience from day one had been documented, and that the review was more than justified. At this point Ray hung up on my wife, and as of Tuesday evening, we have not heard anything from Crabbe services. At this time based on what has transpired this far, we have notified our GC that Crabbe services is not allowed back on our property. It is my hope that anyone reading this review will search elsewhere for your HVAC needs, and avoid the headache we've had with Crabbe services.

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