Cooper's Plumbing & Air
Tharpe, Tallahassee, FL

Cooper's Plumbing & Air Reviews

4.7 stars based on 674 reviews

Featured Comments:

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  Paul Adrianse

  1.0

  This is the worst HVAC and plumbing company you could ever use. They are completely dishonest and most of all they do not have the skill set to safely complete the work. They have taken over three months to complete a basic HVAC/Water Heater Swap. I would never trust anyone who works for this company to touch anything in my home, your putting your family at risk. Just a few of the things we have gone through so far: 1. Lied about pulling permit until I called them on it then they pulled it online a few minutes after. 2. Lied about inspections, told me it takes four months to get an inspection, it takes 24 hours. 3. Installed nearly everything wrong, multiple times. I had to point out to the plumbers which lines went to the hot, cold and the discharge, they were unable to figure it out, they actually hooked up the main hot water line to the discharge line. The hot water heater fell off the wall twice before they realized they needed to mount it with backing. 4. Made enormous holes in the wall, left a giant mess. 5. Decided to just leave the old hot water heater in the backyard. 6. After I identified the discharge line for the water heater, rather than use it they sawed it off and ran a new discharge line out of the basement window where it can now flood the basement and the crawl space. 7. It is all still wrong, I could write a book about everything wrong with this company, we are now hiring a company to complete the work they started and are in capable of finishing. Be warned - the sales people for this company are really good, but that is not what matters. The techs are incompetent, so is the management, and worst of all they are dishonest, you cannot trust these people. Don't make the same mistake we did.

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  Response from the owner

  Paul, thank you for taking the time to share such a detailed review about a recent experience you had with Cooper’s Plumbing & Air in Tallahassee, Florida. You did have a bad experience and I am very sorry we will use it for training. I am glad we were able to work out a solution that you felt was fair. I trust you will update this review. Thank you.

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  Ronnie Bryant

  5.0

  Absolutely amazing. Very satisfied with the job done. Scott not only has a great personality but he also does great work. Very professional and down to earth at the same time. I told him I’d request him anytime I need work done. Very cool guy and honest as well. He’s a keeper!

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  Response from the owner

  Ronnie, we appreciate your rating on our HVAC service in Tallahassee, FL. It is our goal to serve each customer with responsive, respectful and reliable service. Thank you for the rating! We look forward to working with you again. Thank you from Cooper’s Plumbing & Air team.

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  Sarah Alfonso

  5.0

  I highly recommend Cooper’s Plumbing and Air. They are super responsive and care about their customers. Anytime I have had an issue they come out same day. When I had an issue with my heat pump/ducts Daniel Lerma quickly diagnosed and fixed the problem and took his time to walk me through the whole process so there were no surprises. Thank you Daniel and thank you Cooper’s!

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  Response from the owner

  Sarah, we appreciate your feedback on our HVAC service in Tallahassee, FL. It is our goal to serve each customer with responsive, respectful and reliable service. Thank you for the review! We value your input and look forward to working with you again. Thank you from Cooper’s Plumbing & Air team.

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