Controlled Heating & Air Conditioning Inc.
Happy, Arnold, MO

Controlled Heating & Air Conditioning Inc. Reviews

4.4 stars based on 14 reviews

Featured Comments:

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  Theresa Cape

  5.0

  The first time i used Controlled Heating & Air Conditioning in Arnold, Mo was in 1995. I have been more than pleased with their service. I have used them for maintenance since then. I recently found myself needing a a new AC and furnace. They have made the process painless. I had a new system within days. All of the employees I have had contact with are professional and answer question completely. I strongly recommend this company.

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  Response from the owner

  Thanks for being a long time customer Theresa!!

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  Alex Held

  5.0

  The team at Controlled Heating and Cooling is superb! Day before Thanksgiving we had found out our furnace was broke. Marty came out and investigated late that evening to find out the issue. We loved he was pet friendly, wore a mask and was down to earth! Great company!!

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  Response from the owner

  Thanks Alex!!

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  Jacob Kresse

  1.0

  We called them for furnace repair as we had a unit that would occasionally not turn on. They spent 5 hours on site and when they finished the furnace did not work at all. The tech then demanded payment with no explanation as to what the stat of the furnace was and threatened to call the police when questions were asked. Bunch of con-artists, don't let them in your house.

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  Response from the owner

  Unfortunately, this customer had new equipment installed improperly by others. The gas piping was non code compliant & potentially a dangerous situation which was remedied by our technician. Homeowner approval was obtained prior to proceeding with the repairs. It was recommended to call the gas provider to replace a regulator. The gas was left in the off position. Clearly a permit may have not been obtained for the installation of the equipment as mandated in the county where the customer resides. Controlled Heating & Air Cond. Inc. is not in the practice of demanding payment, though we are paid at the time of service. Contacting authorities for asking questions seems a little dramatic and is completely false. The explanation of service is on the home owners receipt. We take pride in our reputation over 44 years and stand behind our trained, licensed technicians. We have not been contacted by the customer with any questions or concerns pertaining to their service, so imagine our surprise. Jacob Kresse was not present at the time of the repair.

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