Complete Mechanical Solutions
Raleigh, Machesney Park, IL

Complete Mechanical Solutions Reviews

4.8 stars based on 19 reviews

Featured Comments:

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  Melissa Grayson

  5.0

  CMS was excellent, I couldn't be more impressed. From the person who answered the phone who was extremely friendly and helpful, to the fast response coming to our house the next day, to our tech Dave who was friendly and also took the time to explain some maintenance issues to us, our issue was resolved within 24 hours. I can't recommend them enough!

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  Shaunna Bredeson

  2.0

  IF YOU READ REVIEWS, PLEASE READ THE FULL REVIEW Furnace went out and it took THREE technicians and over $700 to fix the issues. Tech #1 got my furnace started. After he left, the furnace would not shut off. So, I called the same day (an hour later). Tech #2 came over and said I would need a new part, but it would take about a week to get the part. After two weeks, I called (no one called back) and still no part. Some more waiting... then Tech #3 comes out and installs the part and replaces another part. Tech #1 got paid, did not get an invoice for Tech #2 or #3. So, I was shocked by the final invoice (Had no idea I would get charged so much). Tried to let management know that I should NOT have been charged so much. His answer was that the parts were installed for three different issues that they could not have known without the THREE visits. He did NOT try to resolve the billing issue to make this customer HAPPY, but he did send me an ITEMIZED invoice (PER MY REQUEST, because their FIRST one just had GRAND TOTAL). Here is the BREAKDOWN for TOTAL CMS charges to repair MY FURNACE: INVOICE...PARTS ($247.44) & LABOR ($472.50) & MY TIME (12 DAYS WITHOUT A WORKING HEATER). If you think this is FAIR, by all means, use CMS services. However, if you READ REVIEWS, please consider my experience with this company.

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  Response from the owner

  Shaunna, I sincerely apologize that you don’t feel you were taken care of when we came out to repair your furnace. On our first visit out, our technician did note that the sequencer had a long delay start but that it was consistent each time he cycled the unit. We try not to go changing parts if it is not necessary in order to keep the cost down for our customers, which is why the technician cycled the unit and verified the operations several times before leaving – unfortunately, no matter how long we run operation checks after fixing equipment, there are times when issues happen after we are there. When you called back and exclaimed how happy you were with the tech who was out and that your furnace was running, but now wasn’t shutting off, we dispatched the first available tech out right away to address that issue. When he arrived on site, he was able to verify that the sequencer was indeed faulty. Unfortunately, we were unable to locate the part in town and had to order it (as I am sure you are aware, shipping has been extremely delayed which was the reason for the extended time before we returned – something that is completely beyond our control) We did come back out as soon as the part arrived and replaced it – it was upon our operations test that we found an issue with another part and the tech found it necessary for that part to be replaced in order for the furnace to cycle properly. He made the necessary repairs and made sure that your system was operating the way it should. When my service manager called you to discuss the concerns that you had with the bill and asked what you would like to see as far as resolutions, it was his understanding that you were upset that your invoice was not itemized and you were looking for a break down of cost due to the amount that was charged. We sent that over to you right away and as far as I am aware, you did not try to contact us after you received that to discuss your dissatisfaction any further. If you were still having issues once you received that, I would think you would have called to discuss it further and we would have happily addressed your additional concerns. We are a small, local, family owned business and we never want anyone to feel that they have been taken advantage of or didn’t receive the service they feel they deserve. I am incredibly sorry that you are so disappointed with the service you received. I welcome you to please call our office if there is anything more we can do to make things right by you.

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  Ryan Monette

  5.0

  CMS / Dave Berger came out to my house to help with seasonal maintenance of my boiler system. I have lived in the home for 5 years but have not done much to maintain the system and I do not have a wide range of knowledge on the system. Ahead of time I explained what I was hoping to accomplish by having CMS come out - please send an individual with experience working with boiler systems and someone that can teach me a thing or two about them while going through a "tune-up". Dave arrived on time with a smile, very friendly and personable, and got to work with me standing over his shoulder. He was more than happy to explain how the system works, talked about the pros of the system compared to a traditional furnace, and explained what he thought was really nice about my system specifically related to the size of the system and the way in which it was installed. He then showed me what he was doing during the "tune-up" and taught me a couple tips on what to look for if the system is not acting the way that it should - as well as some of the safety mechanisms in place. I hope Dave will be around next year when I schedule another maintenance - I find value in the repetition as it will help me learn, and I felt the cost was worth the service (tune-up) as well as the guidance/wisdom that Dave passed onto me. I would recommend Dave and CMS for boiler maintenance, and they will be the first I contact for other future needs such as air conditioner maintenance as well as possibly duct cleaning. Thanks Dave!

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