Complete Heating & Sheetmetal, Inc.
Trent, Spokane, WA

Complete Heating & Sheetmetal, Inc. Reviews

3.8 stars based on 39 reviews

Featured Comments:

• M

  Madison Brake

  5.0

  We had central A/C put in, in our old home, that was built in 1918, with a short unit (needing a different coil) - They were able to get us in quickly, and order the part . The man who did our bid was so kind and sweet to our kids who were there when he arrived - which was very quick. He explained everything to me, and when he left, I felt I had enough information to explain what was happening to my significant other later in the day. The actual install was quick as well, my significant other came home during the day and the man explained what he was doing and a time frame for how long it would take. He was on time, and cleaned up everything, and it was so nice to come home to cool air. Communication with the company was efficient and quick through email/phone. I would recommend Complete Heating, and I don't ever recommend anyone. Thank you guys, for making these out of the ordinary HOT summer days in Spokane, a lot more enjoyable. :)

• e

  elise wats

  5.0

  My thermostat quit working last night. I called Dan Glover(owner of complete heating and cooling) first thing in the morning to get it fixed. I was so impressed with our phone conversation, he was quick to help out and to sent out his technician to fix the problem . He displayed ,along with his employees, excellent customer care services … very professional, Dan took the time to call me back and explain the issue and repair … Thank you Elisabeth

• S

  Susan Bradford

  1.0

  Complete Heating was HVAC contractor on our house built new in 2016-17. The gas fireplace didn’t work 1. When Complete heating was told that gas fireplace wasn’t working right, we were told by one of their employees that they didn’t install that brand of FP 2. A certified dealer for the brand of FP was then contracted to check the system a. FP not converted propane correctly b. FP exhaust vent not finished & was venting into attic 3. The contractor who built the house tried to make us pay the costs of fixing the mistakes that Complete heating made because Complete Heating wouldn’t reimburse him the cost of repairs by the certified dealer 4. Complete Heating installation of the FP voided the FP factory warranty 5. By having the certified dealer re-install the gas FP, the dealer was able to get the FP factory warranty restored HVAC 1. The thermostat for master bedroom was placed in a zone that would heat up & turn off heat to master bedroom zone before temperature could go above 58 degrees. Simple fix, but it took more than 3 weeks to get a tech out to move the thermostat to the master bedroom so it would warm up to 72 degrees. 2. The heat pump from the day it was install made such a loud, rattling noise that is was strong enough to shake cabinets in the room adjacent to the outside heat pump. Complete Heating’s HVAC person told us that it was normal because they couldn’t “top off” the heat pump “refrigerant” during winter & would have to wait until spring. We called early spring but it took until until early summer to get the service appointment. After refrigerant topped off, the heat pump was still 5 times louder than any heat pump we ever owned, but it did reduce the cabinet rattling by 50%. Less than 3 years later the heat pump completely failed, The Complete Heating repair costs were over $700 for labor alone, but luckily the pump was still under warranty.

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  Response from the owner

  Thank you for your review of Complete Heating and Sheet Metal, Inc. We regret you had issues with your fireplace and your builder, Lexar Homes. We will remind you, however, that you personally took over as project manager of your construction and your lack of experience resulted in you not informing our firm when you were ready for progress to be made. Therefore, your fireplace was never properly finished. Had you called Complete Heating to complete the task, instead of a third party, there would have been no warranty or cost issues involved. In regards to your heat pump issues, since you do not live at this residence permanently it was nearly impossible to arrange a service tech in a timely manner. We did persevere and provide the necessary services when you made yourself available. We are glad that you continue to ask for our services and request that you pay your current invoice promptly.

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