Community Builders
FM439, Nolanville, TX

Community Builders Reviews

3.8 stars based on 35 reviews

Featured Comments:

• Q

  Quinterry K. Edwards

  1.0

  They don't deserve the star I had to give writing this... I had my back porch area screened in. The frame was not build in correctly causing the storm door to lean make the door itself nonfictional. I called well over 30 times in over a 10 month period to have this corrected... Mind you that this was done November of 2020... It's going on November 2021, The door nor the frame is still not repaired. I only have a one year labor warranty...This is crazy... I can't use a brand new door in fear that it will come down any day... You've been warned... From what I'm reading from others, I'm not the first. UPDATE: The day after this post, I had a representative come to my home... shook my hand and insured me that the door will be taken care of within 2-3 weeks. It is now Jan 4 2022... I haven't heard a word... Comments was replied to this post to make it seem if I am the one to blame... They took my money... lied to my face.... If they really wanted to make things right, things would have been done 13 months ago... when I first told them that there was a problem.... And they wonder why I'm upset... Well... time to take it to the next level.... I can't stand dishonesty.

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  Response from the owner

  My apologies! After answering all 30 calls our crew has been out multiple times, we met with you and your wife. The Crew has fixed the door a few times. To the point of the last call the Owner himself made an Appointment to meet with you. When the owner got there to his surprise, it was just your wife. I wish you had been there to tell the owner exactly what is the issue. The owner looked the door over and even worked on the door and it is working just fine. The reason the Owner went himself is because you had call multiple time about the door and every time our crew went out they really could not fine the problem with the door. The second reason was because the one year warranty is coming up and he wanted to see the issue first on hand. But could not find no issue. We have done more then our part on fulfilling the one year warranty and having a hard time fixing something that is working correctly. We wish you and your family well!

• E

  Edetria Boone

  1.0

  The absolute worst contractors ever!!! They remodeled my kitchen and rushed the work. They did it their way because for some reason they couldn’t do what I wanted after they had already demoed. I didn’t know they were coming to demo until the morning of when I was told I’d be notified weeks in advance via email. The workers wouldn’t work all day and some days wouldn’t come until after 10AM. They made a mess everywhere and did not clean up behind themselves. Everything was rushed and half done. My cabinets were put in backwards and they put the wrong screws in them. I have long screw coming through my cabinets and they never mounted my dishwasher down. To top it off. The lady in the office, Laverna, told us our loan would be interest free for a year and that was a lie!!! So I signed a contract with the belief I could pay off my loan interest free only to find out it wasn’t true. Mind you I called her multiple times to confirm it and she told me it would be. I will NEVER use these ppl again and I DON’T recommend anyone to use them if you want quality work and honest ppl. Tim the owner, Ed the foreman, and Michael the worker are the only ppl I have something good to say about. They were awesome and worked with me very well!!! I just wish Tim would hire better ppl and have better communication with his customers. By the way Laverna told me the backsplash I wanted was too expensive but I could buy my own and they could install it. How can it be too expensive when I’m paying $15,000.00???!!! She still refuses to admit she lied to us about the financing and had the nerve to be rude because I called her out on it!!! DONT EVER USE THIS COMPANY!!!!!!

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  Response from the owner

  We are sorry you feel this way! The pictures you provided are job progress photos, not completed. We did an entirely kitchen remodel, ceiling work in kitchen and dining area and removed a wall. We did come out and address all your issues. We went above and beyond to the point of adding in industrial shelving and an up graded backsplash that was not included in the price. So, to say we didn’t do what you wanted done is untrue. Yes, our crew didn’t show up until 10am but understand they have there morning meeting with the owner then gather materials and drive to the site. I know Laverna has explain the process of how our team operates. Unfortunately for some people we don’t in-house finance. All our financing is done by Lenders. None of the Lenders we use have 0 interest for a year. It is imposable for Laverna to have said anything regarding 0 interest for a year. Is it possible you got another financial obligation mixed up with our company?! However, Laverna does have ability to bring your interest rate down due to our great repour with our lenders. She was able to bring the 17.9% interest rate to 11.9% interest rate regardless of your credit score. We did investigate what more we can do for you with our lender but as this time we lost a little funding getting the rate you are setting at. Thank you for the kind words about Tim. I agree he is very pleasant to work with and has been in the business since the 70’s and runs a great team here at Community Builders. It was our pleasure to serve you! We wish you the best of luck!

• C

  Caden Munoz

  1.0

  Community Builders was contracted to build a deck with a ramp to make it easier to get in and out of our RV. Tim came out twice to provide us two different estimates as our priority’s changed. Sales experience was top notch and very professional. This was supposed to be a one day install. Day 1: Two crew members showed up around 1:00pm. They had a small amount of materials in the back of their truck. They started the job and had to leave to get more materials. They were unable to complete their work on Saturday. Crew advised me they would be back “Tomorrow.” to do the railing. Day 2: I now had the opportunity to walk on the deck, the ramp was extremely wobbly. The joists for the ramp was made with stud wood and not pressure treated wood. And the ramp had a very odd sharp angle at the end. To top off this day, no one contacted us and no one showed. Day 3: Their office called because of an email I sent expressing these concerns. They came out shortly after and built the ramp again. This time, they had the same sharp angle and the ramp stopped ~ 1 foot short. No wobble this time. Same thing, they didn’t have enough materials to finish the job so they were going to come back out “tomorrow”. Day 4: I politely asked for the gentleman that has came out the two previous times to NOT come out anymore as the issues were not being resolved. The workmanship severely lacked. Day 5: They came out early in the morning to see what the issues were. Agreed on the issues, and came back later with the materials. The ramp was rebuilt again, this time without issues. The railing was complete. And Tim shows up to express that “they are done and not coming back out” also that “we don’t count the amount of times it takes, just that you are happy.” Day 6: I was able to walk and inspect the deck, the deck is 80% what I expected it to be. I called their office to make sure that this is $2750 worth of work after all said and done. They offered no remedies or apologies. Tim, the way you communicate with your customers after they had a HELL of an experience is not okay. The way you made statements to me and tried to get me to agree that everything was good, was very manipulative. This may work on some people, but this just shows how low you think of your customers. Overall, a terrible experience. I am happy they did right and finished the deck. If you have dogs, make sure you clean up after your job is finished. Tim, and the crew will only grab large objects as part of their clean up. I left all information in this review in order for someone who is looking work to be done, to form their own opinion.

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