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Comfort Supply HVAC Division

This page contains relevant information of Comfort Specialists Inc in Thunderbird, East Peoria, IL which locates in your neighborhood. You can get information about information of the hvac repairing service like opening hours, addresses, phone numbers.

Comfort Specialists Inc in Thunderbird, East Peoria, IL | HVAC Near Me

We have been customers for 19 years, since the installation of a new HVAC system.  We appreciate the preventative maintenance plan (spring air conditioner & fall furnace checks) to keep the system running well.  Mark, Jonathan, and Mitch provide expertise and care for the equipment and are a pleasure to have in our home. (They even wear shoe covers inside the house!)

Just used this company for the first time. We were so impressed with their responsiveness and professionalism. They were thorough and easy to work with. So appreciative of Mark the technician that worked with us! Would definitely recommend this company and/or use them again

Comfort Specialist’s did an excellent job installing a new furnace and Air Conditioning system for us. Highly recommend them for you heating and cooling needs.

They took out the existing 140,000 BTU furnace and 2 1/2 air conditioner which kept the house remarkably comfortable and replaced it with a 80,000 BTU furnace and a 3 ton air conditioner. In the winter time we have to run space heaters to keep the back bedrooms warm. In the summer time the air would run only a few minutes and the house would be humid and uncomfortable, they came out several times and shut off a vent in the living room, slowed down the blower motor and set the thermostat to wait an extra degree before running; all in an effort to compensate for the 3 ton air conditioner which is too big for the house.
They refuse to stand behind their guarantee that their product will heat and cool the house to the customer satisfaction or be replaced at no charge.
OH, HOW I WISH I"D OF GONE TO ANOTHER COMPANY!

For the record, we put the new furnace and ac unit in on 4/30/2015. We do a load calculation on each home to be sure the system we install is the correct size. The cooling load on the 1550 square foot home is 3-tons and Frank did say his old 2.5 ton ac unit ran constantly when it was above 90 outside. The cooling data direct from the Trane specifications with the exact match of furnace, coil and ac showed a 2.5 ton ac would not address the sensible and latent cooling load on the home, which was why we installed the 3-ton unit. The heating load on the home is 68,000 Btu's, so the 80,000 Btu 95% efficient furnace we installed has ample capacity to heat the home. Frank was provided with all manufacturers data sheets. We did return a couple of times directly after the installation to re-configure the thermostat parameters, slow the blower down and adjust the air balance in the home, which is occasionally necessary due to the variables and dynamics  involved in a home comfort system and the structure that it operates within. We have not heard from Frank in 6 years, so we were unaware he was experiencing any comfort issues in the home and can't comment on any heating issues Frank may or may not be having as we were not made aware of this. Further, no maintenance has been done to the system in 6 years, which may be affecting the system performance. In retrospect, is it fair to give us a 1 star review 6 years after the fact, without informing us of any issues during those 6 years, and giving us the opportunity to correct them?
Frank, if you give us a call I would gladly stop by personally and check the system over to see how it is performing and adjust as necessary for peak performance and comfort in the home.
Mark

This company goes above and beyond with service. We have utilized their services for over 20 years.  They always wear covers on their shoes when entering the home, wear masks during this pandemic,  and leave home clean after servicing furnace.
We just bought a new furnace and air conditioning system.  We love the quiet furnace and it's nice a cozy in our home.

Thanks Judy! I'm glad you and Rick are enjoying the new system.

Comfort Specialists Inc
Thunderbird, East Peoria, IL

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Comfort Specialists Inc Reviews

4.9 stars based on 58 reviews

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