Comfort Heating and Air
Palumbo, Lexington, KY

Comfort Heating and Air Reviews

4.9 stars based on 2509 reviews

Featured Comments:

• T

  Tony Reyes

  5.0

  I had home owners insurance (Will never waste my time or money on such insurance. Specifically speaking of Choice Home Warranty. Horror story for a different time.) and wasted time dealing with them on the phone when they, yet again would deny another claim. I called comfort that day and Josh Crosby came at 9 o’clock AT NIGHT to come and see if he could fix it. Unfortunately my unit was 20 yrs old and needed to be replaced. David came to my home the next day to take measurements notes and provide me with options of what my home needed too keep it nice and cool but still took in mind that my furnace still had some life in it and did not need to be replaced just yet, keeping some of the costs down. (Thanks David) After seeing all of the options - prices of various units, warranties, finance options my decision was easy and there for a while thought it would be wise too keep shopping. But lets face it, who would offer a 12 year no hassle warranty and 12 months financing same as cash? Then the scheduling came, again easy to work with. Matt and John (I think that’s his name) both were at my home on time. Both gentlemen were extremely professional. Came too out the old unit, installed the new one and were in and out approximately 4 hours. Even though it’s hard work, both guys never stopped smiling. Awesome group of people. My home, my family and my puppers are extremely thankful for the amazing service. My home has never felt better. Will keep using them for regular maintenance in the coming years.

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  Response from the owner

  Your positive comments are really appreciated, Tony. Thank you for taking the time to share your experience with us. Your business means a lot to us. Again, thank you for being a Comfort Heating & Air customer.

• L

  Lisa and David

  5.0

  We bought our house less than 6 months ago. We called Comfort for a preventative maintenance check on our system due to it being winter. They found issues with our system that explained why our bill had been rising. There was a refrigerant leak. The first person scheduled the test and returned a few days later with another tech. After 5 hours of work and not finding a leak they set up an appointment with their master tech to check and help us find the issue a couple days later. I was very impressed with how the company collaborated with each other on issues they needed help with instead of just doing guess work to get the job done. They seemed to really care about correcting the issue. When Mark came and worked on it and checked it, he agreed that the issue was the valve that the previous two guys thought it was. Instead of immediately trying to replace it he tried to fix it and keep me from having to spend a lot of $. Once we realized it wasn’t going to work, they presented me with 3 options of replacing the part, replacing the outdoor unit, and replacing the entire system. They did not pressure me in either direction. The office, the sales people, the techs, the installers, and the manager were all very helpful and responsive to our needs. Even given that we were in the middle of a pandemic surge and snowstorm, they dealt with us start to finish in barely more than a week even with our complicated issues. I can’t speak highly enough of my experience with the entire company. I highly recommend them!

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  Response from the owner

  Lisa, we are thrilled to hear you had such a great experience with us and appreciate you choosing us to be the provider of choice for your service needs. Thank you for being a Comfort Heating & Air customer.

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  Daniel Lima

  5.0

  We have been dealing with Comfort Heating and Air for over 3 years. We love their honesty and good communication throughout the process. They are very professional and are trained very well. I appreciate the email we receive before they come, letting us know who our technician is and it keeps us safe. Then after their visit, they email us an invoice and let us know of any recommendations for future service or repairs. This greatly helps us budget and be prepared for doing the recommended items in the future. I love that are not hit with an outrageous bill or invoice after they leave as well. I would definitely would recommend them to my family and friends.

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  Response from the owner

  Daniel, we are so grateful for your review. Thank you for taking the time to share your positive experience with us. Comfort Heating & Air strives to provide each customer with an exceptional service experience. We appreciate the opportunity to come into your home and service its needs. Should you need our services again in the future, please don't hesitate to call. Thank you for choosing Comfort Heating & Air!

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