Comfort Depot
Industrial, Gaithersburg, MD

Comfort Depot Reviews

3.4 stars based on 57 reviews

Featured Comments:

• S

  Shayan Kheradmand

  5.0

  We just bought a fixer upper, and the first thing we decided to fix was the ancient oil heater. We looked around, did some research, and decided we're going to replace it with a heat pump. Got a few quotes before finding DIY Comfort Depot. I'm gonna be super honest here; the prices we saw (for the same exact equipment + install) were so low that we got a little skeptical. I did a bunch of research first, and then finally reached out to chat on their site, and even got in touch with the owner, Justin Riley. He actually came personally to check out my setup and give me a quote. That whole experience was super pleasant and put me at ease. We pulled the trigger and got scheduled within the week! The team that was assigned to us (I think it was Mike, Matt, and Scott. Hopefully I'm remembering those right) were awesome. It went pretty smoothly. They came across one complication that extended the installation time, but I was appreciative because it was something I probably wouldn't have noticed, and they took it upon themselves to put in the extra time to ensure the quality of the install was up to both our standards. It's been about a week since they left, and the system is functioning perfectly. I'm super grateful to have found them. Thanks guys!

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  Response from the owner

  Thank you so much for the kind words! We work very hard to please all of our customers. The new system looks great. Congrats on the new home, let us know how else we can help in the future!

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  Lema Y

  1.0

  The most unreliable, unorganized and unprofessional people I have worked with. Never had a company not show up to two appointments in a row and cancel without notifying us. Even though we confirmed our appointments and made it clear that we cannot be reached during work hours and will be home at the time of the appointment, the technicians keep texting and calling while we are at work because they don’t want to wait around in the area for the appointment time so they just leave. Some Guy calls me asking to accept a quote by email and install the next day, guesses which system I have even though he never looked at our system or visited our home for a consultation or assessment. Very sketchy. Later found out that he was the technician who cancelled our appointment to take a buddy out on a boat for his birthday. First of all, not a great reason to tell a customer for canceling the last minute. Second, please don’t call and offer people quotes on the phone when u never met them in person, and rush them to buy and install a system the next day when you never assessed their unit or take measurements. Save yourself time, headache and money and go with a more reliable/professional/reputable company. These type of people are hard to get a hold of when things go wrong after a poor installation. You will not see them again. Period. Don’t fall for the “1 year warranty”. Good companies provide great service from the start to end and fulfill their commitments.

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  Response from the owner

  L M, Thank you for your feedback and we apologize for your unfortunate experience. Your description is certainly not our standard and not the customer experience we strive to deliver. Our management team has worked diligently to try to discover who the technician is and the events you described but were unable. Please call our office and ask to speak with our Operations Manager as we would certainly like to fully understand what transpired with who and the opportunity to correct our mistakes. We would have reached out to you directly, but without your name or contact information, we are only able to respond here. Thank you again for your detailed feedback and we look forward to your call.

• P

  Peggy Thames

  5.0

  Can’t say enough as to how great it was to work with DIY Comfort Depot. From using the website to get an online informational quote, to a official quote from an in-house inspection, the initial contact on Tuesday to install by Thursday afternoon. The crew that installed were so professional and took the time to explain all aspects of the equipment. This company is one of the best companies in the Northern Virginia, DC and Maryland area especially when you are facing an emergency with no heat or cooling.

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  Response from the owner

  Peggy thank you so much for taking the time to write about your experience with DIY Comfort Depot. You chose a great system that will give you years of great performance! let us know if we can ever help you again!

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