Comfort 1st LLC, Heating & Air Conditioning
Pioneer, Killen, AL

Comfort 1st LLC, Heating & Air Conditioning Reviews

4.6 stars based on 18 reviews

Featured Comments:

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  Nestor Arevalo

  5.0

  Our Unit went out on a late friday night, called Saturday morning and someone was out to check our unit within 2 hours of calling. Mr. Walton found what was wrong with our unit and gave me my options and what he thought was best. I really liked, that without me asking he kept giving me details and explaining how everything worked. Not only did they fix my unit but I also got a lesson in AC units, that I really appreciated. Their repair time was fast. Great customer service. This was my first time using Comfort 1st but I'll definitely be using them going forward and recommending them.

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  Response from the owner

  Mr. Arevalo, Thank you for your review! We are so glad that we were able to help.

• m

  m singleton

  5.0

  We purchased our heating and cooling units through Comfort 1st and have been very thankful that we did. Life sometimes doesn't go as planned, and we all need caring, responsible people to be there for help when we need it. Comfort 1st are those people. We appreciate their hard work and willingness to do what is necessary for their customers. They put our comfort ahead of their own. This is a reliable company with folks who truly care.

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  Response from the owner

  Mrs. Singleton, thank you for your kind review! We do truly value our clients and seek to make their comfort system problems our problems. In that same respect, we try to find the best possible solution. We are honored to have you as a client!

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  Larry Brewer

  5.0

  The AC went out at 2AM and it was very hot. Called the 24 hr number and a gentleman was here in less than an hour. I believe his name was BIlly, but I'm not sure. There was a problem with the electrical as well as the fan. The gentleman went back to the shop to look for parts and returned a short time later. The correct parts were not available, but he took the time to make a temporary fix to get the AC back on. I believe he had just gotten in from another job when I called him, so I know the man was exhausted. However, he was patient and kind and got me going. Unbelievable effort. Then on Monday, two young men showed up with the correct parts for the final fix. I cannot say enough good things about this experience with Comfort 1st that could have been most definitely been a nightmare for me but was not thanks to this company.

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  Response from the owner

  Mr. Brewer, Thank you for your feedback! We appreciate you as our customer. Please let us know if there is anything else we can help with!

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