Comfactor Air Corporation
Johnson, Pembroke Pines, FL

Comfactor Air Corporation Reviews

4.4 stars based on 54 reviews

Featured Comments:

• L

  Lori Hindsman

  5.0

  I had 3 other companies diagnose my AC problem with no success and their communication was so bad. I searched for another company and found Comfactor Air. Luis came the same day, which was a Monday, and I decided to put in a new unit, since mine was already 22 yrs old. His team installed it on Wednesday. They found other problems with my system that they corrected with no extra charge. Great people, excellent job, great price!! I liked this company so much that I signed up for their maintenance program, which is only $180 a year! They will flush out and service the system every so many months and let you know when it is time for them to come so I don't have to worry about anything. I'm so glad I found them because, living in South Florida, the AC is an important item.

• C

  Carlos Hernandez

  1.0

  The experience with Comfactor started off well. We purchased a brand new AC unit from them a few years ago and hired them to perform semi annual maintenance on the unit. As time went by, we noticed a pattern. Things would start going wrong with the unit every time the owner Luis performed the maintenance. The other AC techs, like Ramon, were great. Most recently, the unit (3 years old) stopped working and needed service. Luis came out, and "fixed" the unit. It stopped working a day later. We became suspicious, so we hired another company to take a look and give us a second opinion. The tech who came out informed us that the last person to service the unit overloaded the system with freon, which caused the compressor to break! $1000 to fix the compressor. We got another opinion, and they gave us the same information. We called Luis, and he denied overloading the system with freon, and YES, the compressor was broken. He was nice enough to "only" charge us $700 for the new compressor. Again, this is a 3 year old AC unit. We decided to let him replace the compressor because his price was the cheapest, but we will not be doing business with them again. Luis will likely post some kind of excuse, but everyone knows that the compressor on a 3 year old unit is not supposed to break. Buyer beware. Don't let him touch your unit. Ask for Ramon or one of the other techs.

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  Response from the owner

  Mr. Hernandez, We are very surprised that you hired us to replace the compressor, even more so due to the fact that it was after you stated you were doubting our diagnostic and hired another company at which time told you we had damaged the compressor. It would have made more sense that you hire them to fix it since you were supposedly so unsatisfied with our service. It is not ethical to imply or accuse someone without evidence. We utilize sophisticated equipment/tools to measure and charge units, these are the same that indicate with precision if unit requires refrigerant and how much.

• A

  Angie Paulson

  5.0

  Job was done well and fast. Technician was polite, friendly, very helpful and knows the business. Definitely will use them again! I used them again this last week, great, professional as always!

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  Response from the owner

  Thanks for your feedback and the 5 starts !!

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