Coats Plumbing And HVAC, LLC
Main, Artesia, NM

Coats Plumbing And HVAC, LLC Reviews

4.1 stars based on 39 reviews

Featured Comments:

• M

  Matt F.

  5.0

  This review is for Coats Plumbing Service to change valves, supply lines and faucets throughout the house. Eddy came out and did an estimate prior; he was friendly, informative and professional. I had questions and concerns regarding the estimate and price. Eddy was happy to return my call and answer my questions. I sincerely appreciate and respect their willingness to suggest cost-saving measures and work with me on price. I would have gone elsewhere if they had not. Brandi in the office, was pleasant and responsive; she provided great customer service. I was extremely pleased with Eddy, Brian and Tony who performed the work. They were professional and respectful, providing helpful advice and feedback. They were careful to minimize risk of damage, and promptly cleaned up water and mess. I am very happy with the quality work they provided.

• J

  Jonas Edwards

  2.0

  A thirty minute service call cost $256.69. I had clogged main waste line between the clean out and city sewerline. There was easy and full access to the cleanout in the middle of the backyard and no issues or service inside the house. They were able to dispatch a service technician (plumber) within about an hour. The plumber that showed up was very friendly and worked quickly. He ran the snake from our clean out to the city mainline which cleared the clog. Total work time was approximately 30 minutes from the time he pulled up until he drove off. Now for the bad, mostly my fault but customers should be aware. I recieved a bill for $256.69 for the service call. It was not an itemized bill so I called the office to see about the itemized charges and was told that it is the standard amount for snaking a mainline. I would have never expected a simple call out for a known issue would have been so expensive. I should have asked for a quote but failed to do so. They provide good service but beware that they are expensive and you should absolutely request a quote and not be suprised when the bill comes.

• R

  Richard DeWon

  1.0

  Three different guys over four days to get my Trane heat pump to cool. Blew Freon in the house from a bad solder joint. Used a no name TXV part on a Trane when I specifically said use a Trane part. Then it froze up again like the original issue. They tinkered with it until it cools. Winter comes and the heat pump goes into emergency heat at 45-59 deg F. Then when I call they say that if it's another problem then I have to pay for the service call. $800 to fix it and now you can't come over and check to see if the Freon psi is high or low. It's not just a service call, it's more Freon, leak detector, materials, etc. I would have never used these guys but the service call ended up being $150.00 so I continued with the repair. The Heat pump worked fine until they fixed the TXV value. They claim the TXV job is $1500 and "ONLY" charged me $800. Nationally average is $500. Coats Plumbing does not stand behind their work. My mistake for using a local company that thinks the customer is always wrong or trying to get something for nothing.

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