Coastal Eco Heating & Air
Broadway, Galveston, TX

Coastal Eco Heating & Air Reviews

3.7 stars based on 3 reviews

Featured Comments:

• L

  Laura Obrien

  1.0

  Do not hire Coastal Eco Heating & Air because they won’t return phone messages to correct the problems identified by the city inspector and other HVAC colleagues. Our contractor hired Coastal Eco Heating & Air to install in our house a new HVAC system with fur downs, bathroom exhaust vents and a dryer vent. We paid $31,620. Coastal Eco Heating & Air performed the work and posted photographs of our air conditioners on their website. The problems: they crammed flexible hose into the wall behind our dryer and terminated it just into the attic, all in violation of City Code. Nonflexible material was required, and the vent was to terminate to the exterior of the house. In addition, the bathroom exhausts were also only vented into the attic, which is in violation of City Code, instead of to the exterior of the house. I left messages with Coastal Eco Heating & Air three times about these issues and to let them know that we had been tagged by the City. Coastal did not return my messages. I ended up hiring another company to correct the exhaust work ($1500) and as a result, we passed our City inspection. In addition, Coastal Eco Heating & Air did not submit a permit with the City for the installation of the exhaust work. Further, since Coastal didn’t return my phone calls a few months ago, I called another local company to perform a routine service checkup on our air conditioning system. The technician said that although we needed more freon, he wouldn’t be able to calibrate the correct amount because our duct work is a huge mess. He said the duct work needs to be redone to get the correct airflow across the coil. I then contacted 3 separate HVAC companies and each reported the same assessments: they found sharp 90 degree bends, sections that were smashed, sections with too many splits, condensation, leakage, both units need more return air, and how one of our two units only has a single undersized duct supplying air for the entire 1300 SF of our downstairs living space. They even noticed that many of registers were installed incorrectly (not directing air flow towards the windows.) One company quoted me $3400 to just fix the duct work dedicated to the upstairs and wouldn’t touch the duct work for the downstairs. Each company agreed our ducts are a mess and they recommended that I contact the installer to give them a chance to correct these issues. This week I called Coastal Eco Heating & Air and left three voice messages. None of my messages have been returned. I went to their office to discuss these issues in person, but no one would answer the door.