HVAC

Climate King LLC
Industrial, Ridgeland, MS

4.4

(230)Check map

Phone:
+1 601-499-4507

Website:
https://climatekinghvac.com/?utm_source=google&utm_medium=gmb

Address:
215 Industrial Cove, Ridgeland, MS 39157

Hours:
SundayClosed
CLOSED

Reviews
Map

Climate King LLC Reviews

4.4 stars based on 230 reviews

Featured Comments:

P
Pam Wiley
1.0

A month ago my home warranty company sent them out to repair my AC. I was told it needed a new fan motor and it had to be ordered. After nearly a week they came back out and replaced the fan motor(left a the trash on the ground and the work didn't look professional at all). The unit seem to be working but later that day I noticed the temperature rising in the house. Long story short after a 4 trip to my house my air conditioners still wasn't working properly. The technician wouldn't answer my phone call, the office personnel didn't seem to be concerned or apologetic. A couple of days ago I had to get someone else out and now my air finally works well. I was told they put in the wrong size fan motor but I guess they weren't professional or smart enough to realize that.
Response from the owner
Attention to detail and complete professionalism from start to finish is something that mattes here a great deal, Pam, so I'm very sorry to see that such a different impression was left with you. This is a team that definitely knows how important it is to always provide nothing but our best, which is why I'll be looking into this particular matter right away. Please don't hesitate to reach out directly with any questions or concerns. We'll always be here to happily show you the full five-star treatment that this team believes in. -Sonya J. (601) 499-4507
H
Hart of Gold
5.0

The technician that was sent out Austin Hankins was awesome. He was very professional and courteous. He went above and beyond to fix the problem even in the pouring down rain.
Response from the owner
You'll always deserve our very best, so I'm happy to see that Austin rose to the occasion for you, Hart. Rain or shine, we'll always be here if there's ever anything else that you happen to need! -Sonya J.
R
Roya Attar
1.0

Unprofessional and crooked. Charging a hefty price on top of what they are collecting from my warranty company. Took several days to submit the claim to my warranty company after they came to my home and spent only 15 minutes investigating the issue. Then padded the invoice with several extra unnecessary charges. I had to continually call and get a status update. They did not care about me or the fact that I had been without air for weeks.
Response from the owner
Being there for our customers every step of the way is something that's incredibly important to this team, Roya. Whether it's communicating with the customer or the work itself being performed, it's all about rising to the occasion and giving everyone our absolute best. I'm sorry to know that you were left feeling so different, and I'll certainly be sure to look into this concern right away. Please don't hesitate to reach out if you have any questions -- we'll be here to happily show you the five-star treatment. -Sonya J.