Climate Heating & Cooling
Electronic, Springfield, VA

Climate Heating & Cooling Reviews

3.2 stars based on 13 reviews

Featured Comments:

• M

  Michael Lacey

  1.0

  We called to have the boiling pilot light lit and get our heating system going for the season. The tech who showed up said that "it was too dangerous to light" and told my wife we needed "to invest in a complete new system because this one was so old and outdated." Our boiler is older but has been working fine for the last 27 years it has been installed. I called Furrs HVAC service and they came out and lit the pilot and did a complete inspection of the boiler and said "it is an older system and might quit tomorrow or last another 10 years, but there is no threat of safety just because the system is older, it is mechanically sound." The Climate tech attempted to use fear as a sales technique. Get a second opinion.

• J

  Jaffrey Ali

  2.0

  I have been a customer of Climate Heating and Cooling for many years. Their techs were professional and their work was good. However, based on my last two maintenance calls I can safely say their quality has declined and I will no longer be using them to maintain our AC/Heating system. In the past we used to get detailed written reports. This year we got no such report. After their AC check we had to get another vendor to do the analysis, who actually ended up cleaning and doing the maintenance. Apparently the Climate Heating and Cooling tech did nothing. After their most recent check on our heating system the tech turned off our furnace saying the CO level was too high. I appreciate that. However, we then checked inside the house with a CO detector (after turning it on back) and the level was normal. After both their visits we had to get someone else who did the job they should have. In the first case, to actually diagnose, fix and measure the performance of our AC units. And second to check the CO level in the house before determining if there was a real risk and what the fix would be. Lastly, they said they would provide an estimate for a new AC unit after the visit. They have done no such thing. So all I can say is that it wasted over $800 on their visits since they provided no value. In both cases, we could have gone with other vendors (who we did do after their visits) but I picked them out of a sense of loyalty and past experience. I am done with them. They used to be good and I used to recommend them. No more.

• J

  Jamie Balser

  1.0

  Company is a rip off. They said the system had to be replaced at a cost of $5000 when it only needed a $20 capacitor. Highly do not recommend. The Climate mechanic never opened the condenser to properly diagnose the equipment. He automatically said it needed replaced.

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  Response from the owner

  Mr Balser, We're sorry that you don't agree with our diagnostic. We admittedly were a bit short on our written report. However, we do stand by the diagnosis that your 16 year old AC, which we've been checking for the last 12 years is showing signs of mechanical compressor failure. The capacitor will keep it running for a short time, but the motor itself is showing signs where the internals are causing friction. We are not confident that a repair would last an appropriate amount of time. If there's anything I can do to repair our longstanding relationship, please call the office and ask for Corey.

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