Climate Control Heating & Air Conditioning
Stark, Starkville, MS

Climate Control Heating & Air Conditioning Reviews

4.7 stars based on 26 reviews

Featured Comments:

• C

  Chris J

  5.0

  They fixed my Dad's furnace and did a good job. Good service and easy to deal with. They have online bill payment options. I definitely recommend them.

• M

  Madison Dixon

  5.0

  Had some issues with my heat pump in the middle of January and Climate Control in Starkville has been a life saver. Very easy to contact an actual person instead of a machine or voicemail. Fast response time, professional workmanship, and reasonable rates. Highly recommend them for all your HVAC maintenance and repair needs.

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  Manav Bhatia

  1.0

  Climate Control installed a new Rheem HVAC system in my house a year and a half ago. We have found many issues with the installation and overall (lack of) quality of work. I detail them here: 1. The dimensions of the attic door were not measured during the initial visit. So, during the installation they brought an evaporator/furnace unit that would not fit through the attic door. This initiated a last-minute scramble to find another unit that could fit. 2. Even to get this unit to fit through the attic door they had to tear the trim around this door. 3. Once the installation was done, they did a horrendous job to put the trim back on the door (see attached picture). I complained to the owner about this and he then sent someone to fix this. 4. Random parts of the old installation were littered around the attic. 5. When we tried to turn on the furnace in the first winter season after the installation, the unit would not heat. Turned out that someone forgot to turn on a valve after the installation. The company sent someone to fix this after our call. 6. The first summer after the installation the AC would not cool since the outside condenser unit was not turning on. Each time to turn on the condenser I had to go outside and shake the thermostat wire. They had decided not replace the 30 year old thermostat wire which was missing insulation and was very brittle, broken and beyond repair. Their choice was to put electric insulation tape (see pictures). When contacted about the issue they told us that they don't ever replace this wire on any installation. I find this surprising. The issue with the wire was obvious during installation and they preferred to use the same wire and risk unreliability as opposed to put a new $5 wire and make sure that the customer has a dependable installation. In the end, I decided to replace the wire myself. 7. A year and a half after the installation the unit is producing no cooling at all. I ran it for 5 hours without any change in the temperature in the house. We called another contractor and he figured out that the unit had been leaking refrigerant due to a loose nut in the evaporator. It cost me several hundred dollars to get a leak test done and to refill refrigerant. 8. While the contractor was fixing the leak, he found several other places where Climate Control had chosen to cut corners during their installation work. The most surprising was a gap between the evaporator and the ductwork in the attic. This is about an inch wide gap along the perimeter of the connection. Instead of using sheet-metal to cover this gap reliably, they just put tape to cover it. While I can understand the use of tape to seal small gaps, I don't see why it should be used to serve as the duct. Climate Control, in my experience, is very unreliable, cuts corners in their work and has very poor quality control. I would not recommend their HVAC installation services. I have no clue how many more issues I will have to deal with in years to come.

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  Response from the owner

  Thank you for the review Manav! We really appreciate the feed back.

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