Climate Control
Gravels, Harrisonburg, VA

Climate Control Reviews

3.6 stars based on 21 reviews

Featured Comments:

• A

  Aaron Quitmeyer

  1.0

  Absolutely awful experience. My interaction was with Cathy in the front office and this review cannot comment on the workmanship or quality of the techs. I called at the end of February to buy a hybrid water heater. I found this buisness through the manufacturer's website. I submitted an online inquiry, but was not contacted. After days of waiting, I contacted the buisness myself. Cathy did not know how to navigate my desire to purchase and install a hybrid water heater and told me she would call me back. A short while later, she called back and informed me that they would have to order the water heater and that Tim would require an inspection of my home where he would collect a $500 deposit. I was told it should arrive April 1st. I thought this sounded reasonable and was left a voice-mail stating to expect him on March 3rd between 10:00 and noon. I took off work and Tim was a no-show. I called the office and was told he would stop by Monday at the same time. Again, no-show! I assumed they did not want my buisness and also realized I did not want to hire a unreliable service company. After seeing the deposit check on my table a few weeks later, I called their office to follow up, but no one answered so I left a voice mail. I became frustrated and found another option to replace my aging water heater. To my surprise, I suddenly recieved a call from Tim on April 20th stating the heater might arrive in a day or two. I spoke to Cathy again a few days later and informed her that I would not be needing the water heater as I made other arrangements due to not hearing from them and being stood up twice at my house! I just today recieved a letter from Climate Control with an invoice for a $500 "restocking fee". The letter is filled with inaccurate information and dates. They claim that the heater was special order and cannot be returned. I was never informed of their policies, nor did I sign a contract. They did not collect my deposit that I was going to submit on good faith. I am absolutely appauled at the lack of professionalism and poor communication exhibited. I am angered that I recieved a letter demanding payment with altered facts. This act is nearly criminal and I can never recommend this company due to Cathy's actions.

• A

  Alana Moats

  5.0

  Tim came out twice during Thanksgiving week to help with the issues we were having with our oil furnace. He took his time despite him missing time with his family to insure our problem was resolved. We are warm again and very satisfied with Climate Control and their responsiveness! Thank you Tim.

• C

  C Carroll

  5.0

  I have been dealing with ac issues since the start of the spring. I went through my home warranty, And if any of you know who have dealt with a home warranty It’s a process and sometimes hard to deal with. They set me up with Climate Control. Thank goodness bc dealing with them has been easy. My ac has not been the best to deal with, we have had to make multiple calls to the home warranty and climate control but through it all Climate Control has been very responsive, timely and made sure that I feel like I am taking care of.

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  Response from the owner

  IM Glad we could help you out and get your ac going enjoy your summer

More reviews (7)