City Plumbing Heating and Air Conditioning
42nd, Odessa, TX

City Plumbing Heating and Air Conditioning Reviews

4.4 stars based on 89 reviews

Featured Comments:

• B

  Brandon Thomason

  5.0

  Mike Castillo is one of the best service repair guys I have ever used in my entire life. Professional, friendly, informative, and efficient. Goes above and beyond. Five stars!

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  Response from the owner

  Brandon, we value your response. Thank you for leaving Mike Castillo a 5 Star review! Our crew was happy to serve you!

• R

  Ron Inge

  1.0

  Texted with the company and told them the pilot light would not stay on. Plumbing 101....bad thermocouple. I was specific in my text that I had an AO Smith water heater. Plumber and helper arrived. Went to water heater. Told me there was too much dog hair on the floor. He lit the pilot light and said it was fixed. I told him that once the burner stops the pilot light has to be lit again. Again, plumbing 101....if the pilot light does not stay lit get suspicious of the thermocouple. I tried to tell him that and he said no. It has to be the control panel and it would cost me at least $200,00 plus installation. He then said it would be better to get a new water heater for $1600.00. I asked him again about the thermocouple and he said they did not know anything about A O Smith water heaters. If you don't know about that brand be up front and don't come. So they wrote a ticket for $120,00 which i paid. I vacuumed the dog hair and guess what. I still need a thermocouple. So everytime someone uses hot water I have to relite the pilot light. So basically I paid $120.00 to be told they don't know what they were doing. This makes me sad to have to write this. I have been doing business with City Plumbing for over 30 years and this was the worst service I have ever got from them.

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  Response from the owner

  Hi Ron, we appreciate your concern about your water heater. Our team was happy to speak with you and take care of your issue. We didn't show a service call for a long period of time, but hope we can be of further assistance in the future. Thank you for your time and patience.

• P

  Price Robinson

  4.0

  They replaced an outside hose bib that had a fitting corroded onto it. Had to use a torch to help loosen the bib from the copper pipe. Everything turned out fine. Good employees. I have one more to replace and I’ll try to do it myself. Didn’t know how expensive this was going to be.

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  Response from the owner

  Hi Mr. Robinson, thank you for calling City Plumbing, we are grateful for your 4 Star review! We appreciate your time and trust to help you with your plumbing needs. Call us anytime!

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