Cities1Plumbing, Heating & Air conditioning
Hubbard, St Paul, MN

Cities1Plumbing, Heating & Air conditioning Reviews

4.5 stars based on 68 reviews

Featured Comments:

• M

  Mark and Missy Kvamme

  5.0

  I am a maintenance technician for a property. I fix HVAC units and there are times when I too need help and the first company I call to be honest is Cities 1. I've dealt with other companies but after my experiences with Cities 1, I promise I'll never call anyone else ever again. From the very first phone call to every single technician that has come out to service/fix our units it is a pleasurable experience. The gal scheduling the appointment is extremely courteous, helpful, professional and always wants to help you. What else I really like is she seems knowledgeable too. The technicians are almost like old friends that come to help you out. They are personable, friendly, obviously incredibly knowledgeable and they share their expertise with you and explain what they did/are doing. What's more is they seem to always remember me too and I really like that. I honestly am thankful for Cities 1. I refuse to call anyone else because they are so great. Thank you Cities 1.

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  Response from the owner

  Thank You! We’ll pass this on to Emily, as she works hard to make sure you’re taken care of, and Thanks again for calling us when you need some backup. We greatly appreciate it.

• S

  Sean K. Jensen

  2.0

  This is a mixed review, as I've had both a good and bad experience with Cities 1, ironically with the same service person. I will do my best to just explain the facts and let anyone reading these reviews make their own decisions. I was referred to Cities 1 a few months ago, and I had them come service my air conditioning in my townhouse. David R (HVAC) came, and he was very professional, explaining what he was doing and why he was doing it. Given my general lack of knowledge on the subject, I felt very confident that David was doing great work at a fair price. We recently moved, and my duct-cleaning company said they could do their best work if the attic furnace were serviced by an HVAC professional first. So I called Cities 1 again, and I immediately explained to the rep there that this was my first priority. She assured me that wasn't a problem. When the day arrived, I was thrilled to get David R again. But days later, when the duct-cleaning company returned, they informed me that the attic furnace was not clean. When I inquired about this, David insisted that wasn't one of his objectives and then tossed out some obscene figure to do the work. Again, I was clear with the first person I spoke to what the main objective was, that this wasn't just a general checkup. I have since called Cities 1 every four or five days, and no one has provided me any solution or shown any accountability.

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  Response from the owner

  Sorry for the confusion. As we are a time & materials shop, we are always willing to do as much, or as little, as a customer would like to have done. The more involved a project is, the more it will cost, so our crew will check in w/you before just going off and doing a bunch of work without you having any idea of what the total for the job will be around. The “obscene” estimate Dave gave you was him trying to let you know that what you wanted to have him do was no small task, especially in the time it would take to complete, thus him giving you an estimate of what it would take before him going ahead w/the work. We are always happy to do whatever a customer would like done, big job or small, and we have to charge accordingly to the time spent on the project. Our crew are not salesmen and they do not work on bonuses or commissions. As you have worked w/us before, it sounds more like there was miscommunication as to what the duct cleaning company wanted done and what Dave was initially told needed to be done. If the duct cleaners wanted the attic furnace thoroughly cleaned, meaning bringing a lot more tools up into your attic, taking out the blower assembly, scrubbing it, crawling into the furnace to clean the air conditioning coils, then reassembling the entire works, getting all of his gear up and out of the attic… all of this takes a lot more time than a typical furnace clean & check, thus Dave trying to give you a heads up that it would be a lot more to do what the duct cleaners were requesting. We apologize if this wasn’t made clear at that time and thank you again for your patronage.

• E

  Eric Ramberg

  5.0

  Dan Simmons and the team at Cities1 were the pros we needed after poor experience with a typical "sewer cleaner" company (in dispute now so won't mention their name...yet). Dan not only solved the sewer issues in my 1915 era home, but provided me with a real education in how to handle future problems. He was knowledgable, patient and thorough in exploring all possible causes, then called in Ben from McCollough to scope and auger my basement lines. I would highly recommend both companies. Don't be fooled by the 'same day, low cost' offers - get a professional diagnosis before agreeing to any fees or services, especially in older homes. By using Cities1, I saved thousands and now have total confidence in the solution they provided.

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  Response from the owner

  We are glad that Dan Simmer & Ben w/McDonough were able to help bring you peace of mind, and we greatly appreciate your business! Thanks again!

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