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This page contains information related to Chuck's Heating Cooling & Refrigeration. Co. in Cleveland, Smithfield, NC which locates proximate to you. You can get information about detailed info of the hvac repairing service like opening hours, addresses, phone numbers.

Chuck's Heating Cooling & Refrigeration. Co. in Cleveland, Smithfield, NC | HVAC Near Me

They were very professional and on time. Reasonable pricing and was able to fix any problem that I had. One of the guys was even able to look at my refrigerator and dryer while he was there. I call them for everything now.

You are very welcome Mr. Harley happy to have been able to help you.

I have used Chucks in the past and I wouldnt use anyone else,you wont find a more honest and professional company anywhere in eastern North Carolina  they are 40 miles from me but there is no one better thats closer.

Chuck and his crew came out and repair my refrigerator icemaker and replaced mu HVAC system all within the same day. Their levels of expertise, professionalism and courtesy are above all the rest. I highly recommend them to anyone in need of HVAC or refrigerator services!

Chucks' was sent out to our home via our warranty company after getting the run around from the first company sent out. He is over an hour away (I'm not sure why the warranty company sent him and not someone closer) and is fairly booked up, so we were extra thankful and hopeful when he came out to our house after hours the very next day. He stayed until 9:30 that night working and trying to get our unit at least running through the weekend (it was a Thursday night and he was booked up Friday) and I cannot commend him enough for that.
My problem however runs after that. He was supposed to call us to schedule an appointment Sunday for sometime Monday after he checked his schedule. He never called and did not answer my husband's calls that evening. Monday morning he let us know that he was putting in a work order with the warranty company to make sure everything was covered and was ordering his parts to do the repairs and would hopefully be able to come out Tuesday. I wish that had been done Friday, but if you're busy then I guess you're busy and we made no complaints there. Monday night we get a phone call from the warranty company. We needed a thermostat wire replaced and had two options-run it back through the wall like it originally was which would require cutting into sheet rock or run it outside and cover with line hide. The warranty company would cover the sheet rock, but considered line hide cosmetic and would not. The price Chuck's gave them and us for this? $350! That is just for the line hide and the labor to install it, the actual wiring and labor for that was $672.
I priced line hide myself and found I could get the supplies we needed for $60. My husband called Chucks first thing Tuesday morning to discuss our options with him. He let Chucks know that we would prefer the sheet rock as it would be the better option all around, but would still consider line hide as an option. He also asked about Chuck's placing the wire and us ordering the line hide ourselves and installing it. At the end of the conversation, on our end it was truly just a matter of we want to get this done as easily and quickly as we can, but we need it to be as inexpensive out of pocket for us as possible. We had come to feel at that point in the previous conversations that Chuck just didn't want the time and work involved with doing the sheet rock, but hoped he would consider it and stand by his work if it was our best option. Chuck however got very argumentative with my husband on the phone and told him they were turning the job down at that point because it was taking up too much of his time and he couldn't "keep" calling the warranty company. We weren't given a chance to consider the sheet rock with him, to look into doing the line hide ourselves or have an explanation as to why that wouldn't work, or a chance to call the warranty company back and try to fight for the (way overpriced) line hide. As soon as he knew that we weren't going to pay the $350 out of pocket, we were no longer worth his time.
Now I'm sure I'll get a response on this with an excuse and completely refuting this whole thing. Every other negative review has. I'm also sure if you are local to him and not working with a warranty company, he does good honest work. But if your issue is complicated, will take some time, and you are working with a third party to resolve this-you can skip Chucks. He'll waste your time and then get overly frustrated and cancel on you.

Chuck's Heating Cooling & Refrigeration. Co.
Cleveland, Smithfield, NC

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Chuck's Heating Cooling & Refrigeration. Co. Reviews

4.3 stars based on 27 reviews

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